CDT Summer 2022 - 56

It's Your Superpower
What is your reason? or, better yet, what is your
P.L.A.n.-the purpose, the language, the action
that inspires and that is shared. this is the basis
of Louis gravance, owner, L gravance Creative
Concepts, who brought forth his " ten Skills of
a Service Superhero " during the nACUFS 2022
national Conference. Louis, a former disney
institute trainer, delivered his message alongside
roleplay exercises with session attendees.
SERVE WITH INTENTION
" Service is an investment of ourselves. the idea
of delivering and receiving is a simultaneous act. "
the saying 'come be a part of something greater
than yourself' no longer resonates with young
people. " Employees do not want to be a star in
your show. they want to be a star in their own
show. " " this is a personal responsibility, " says
Louis, " An investment of yourself is an investment
in yourself. "
Succeeding for me versus succeeding for you.
they will be willing to self-invest if there is
something in it for them. " And you must self-invest
because it is what you deserve. " We get back to
serving with intention-your reason.
the language you use helps to identify, articulate,
and inspire others to join that purpose.
SERVE WITH KNOWLEDGE
once you know how to talk about that purpose,
explain it and engage others in it. it is then that
actions will start to reveal themselves. " the way
you act, your employees, customers, and students
act. All those actions come together for a shared
narrative. "
Louis provided an example of company values. " they
are shared with employees, but they are never a
part of your language again. " At disney, a customer
is called a guest, and a uniform is called a costume.
these are examples of the relentless use of language.
the language helps identify, articulate, and inspire
others to join that purpose.
SERVE WITH VISION
to serve with vision, you must be able to see it; not
just with your eyes, but through the eyes of the
customer. " it's not just lunches you are serving. it is
so much more important than that. You are part of a
lifestyle, a growth plan-something bigger. "
Each time is an opportunity to get stronger, and as
we try to inspire the people that work for us, this
is the truth that we have to tell employees. " Every
moment you are being watched, you are networking
and telling your story. "
SERVE WITH PRESENCE
Be in the moment. Be authentic.
Before you can do this for anyone, you have got to do
this for yourself. " no matter what you think you are
providing or serving, what is happening is a moment
that is being facilitated between two people that
identifies not what you are willing to do, but what you
are willing to be. "
56
CAMPUS DINING TODAY | SERviCE-it'S YoUR SUPERPoWER

CDT Summer 2022

Table of Contents for the Digital Edition of CDT Summer 2022

CDT Summer 2022 - 1
CDT Summer 2022 - 2
CDT Summer 2022 - 3
CDT Summer 2022 - 4
CDT Summer 2022 - 5
CDT Summer 2022 - 6
CDT Summer 2022 - 7
CDT Summer 2022 - 8
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CDT Summer 2022 - 56
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CDT Summer 2022 - 61
CDT Summer 2022 - 62
CDT Summer 2022 - 63
CDT Summer 2022 - 64
https://www.nxtbook.com/nacufs/NACUFS/summer-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/spring-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/winter-2023-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/cdt-summer-2022
https://www.nxtbook.com/nacufs/NACUFS/cdt-national-conference
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2023
https://www.nxtbook.com/nacufs/NACUFS/cdt-fall-2022
https://www.nxtbook.com/nacufs/NACUFS/cdtsummer2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayfall-winter2021
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaysummer2021
https://www.nxtbook.com/nacufs/NACUFS/campus-dining-today-spring-2021
https://www.nxtbook.com/nacufs/NACUFS/Winter2020
https://www.nxtbook.com/nacufs/NACUFS/summer2020campusdiningtoday
https://www.nxtbook.com/nacufs/NACUFS/Spring2020
https://www.nxtbookmedia.com