CDT Summer 2022 - 57

the thing about serving with presence and being there now is we
never know where these customers have just come from, and we
don't know where they are going. " We are ignorant of everything
except right now. "
SERVE WITH LISTENING
Use the power of listening. When a customer or employee
complains, take the time to truly listen. Let them talk and share
without interruption, and then invite them to share more when they
are done sharing. " do this, and you will see how easy it is to deflate
the situation, to meet them halfway, and make them feel like they
have been heard. "
SERVE WITH SAFETY
Be aware of the safety protocols in place and exercise them daily.
the protocols are there for a reason - to protect all involved.
SERVE WITH COURTESY
Customers will find what they look for and meet us in kind. don't
let customers define you. " think about the great service you have
received in your life and how it made you feel. When customers
expect something bad, they bring out the worst of themselves.
When they expect something good, they bring the best of
themselves. "
SERVE WITH SHOWMANSHIP
Model the behavior you want to see. if the vice president isn't
picking up a piece of trash that missed the receptacle, your
employees will not pick it up either.
SERVE WITH EFFICIENCY
" the truth is in service, great service will always serve the server
first. You deliver service one moment at a time, getting a little bit
stronger each time. " Each time is an opportunity to get stronger as
we try to inspire the people who work for us.
SERVE WITH MEMORIES
" Everyone has a memory that will bring you back to who you are. "
Reflect back on that great service moment. " if you have done it
once and again, you can teach it. if you can teach it, you learn it
forever. " When was the last time you stopped to think about the
difference you made in someone's life? " When was the last time
you stopped and thought about something other than your task?
Remember what it is like to be a customer. "
Remember, the truth is, in service, great service will always serve
the server first.
What is your P.L.A.n.?
L
A
N
P
The purpose or
emotional backing
of whatever you
sell, serve, or
provide.
The language
used to help to
identify, articulate,
and inspire
others to join the
purpose.
The actions
that inspire.
The narrative
that is shared.
SERviCE-it'S YoUR SUPERPoWER | CAMPUS DINING TODAY
57

CDT Summer 2022

Table of Contents for the Digital Edition of CDT Summer 2022

CDT Summer 2022 - 1
CDT Summer 2022 - 2
CDT Summer 2022 - 3
CDT Summer 2022 - 4
CDT Summer 2022 - 5
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CDT Summer 2022 - 64
https://www.nxtbook.com/nacufs/NACUFS/summer-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/spring-2024-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/winter-2023-campus-dining-today
https://www.nxtbook.com/nacufs/NACUFS/cdt-summer-2022
https://www.nxtbook.com/nacufs/NACUFS/cdt-national-conference
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2023
https://www.nxtbook.com/nacufs/NACUFS/cdt-fall-2022
https://www.nxtbook.com/nacufs/NACUFS/cdtsummer2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayspring2022
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodayfall-winter2021
https://www.nxtbook.com/nacufs/NACUFS/campusdiningtodaysummer2021
https://www.nxtbook.com/nacufs/NACUFS/campus-dining-today-spring-2021
https://www.nxtbook.com/nacufs/NACUFS/Winter2020
https://www.nxtbook.com/nacufs/NACUFS/summer2020campusdiningtoday
https://www.nxtbook.com/nacufs/NACUFS/Spring2020
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