F E ATUR E S 8 12 LEADERSHIP AGENDA CONTRACT OR SELF-OP? once a controversial topic, it's now a utilitarian discussion. Five nACUFS members collaborate from their own unique experiences to share the pros, cons, and considerations-honoring that there is no one way. Ultimately it's what's right for your institution. 19 HOW THE UNIVERSITY OF ROCHESTER ADAPTED DURING THE COVID-19 PANDEMIC When operations began to re-open post-Covid, it was up to the University of Rochester's dining team to reimplement some form of normalcy and find a balance between implementing new, innovative ideas and ensuring their guests' basic needs were met. Find out how they did it. 22 HOW THE UNIVERSITY OF ROCHESTER USED TECHNOLOGY TO MODERNIZE THE CAMPUS DINING EXPERIENCE By utilizing mobile ordering technology, the University of Rochester was able to maintain social distance and in turn, actually create more points of service than they had pre-Covid. Students were being served quickly, but by spreading out the pick-up points, lines and congestion were significantly reduced. Here's all the details. 4 CAMPUS DINING TODAY | tABLE oF ContEntS