Winter 2023 Campus Dining Today - 59

the partners to have such a huge push
coming in the door. "
Lumpkins noted that students are very
supportive.
" These are local restaurants they
may have already enjoyed, and the
convenience factor in having them on
campus is a plus, " Lumpkins said. " Our
dining model is built on diversity of
choices, and our students are responding
well to their options. "
De La Roche' meets with each partner
on a weekly or biweekly basis to help
them be successful and meet the
university's standards.
" I've spent a lot of hours with our
partners, addressing concerns, providing
guidance, and ultimately reinforcing their
sense of belonging within our dining
program, " De La Roche' said.
Her 10 years of operational experience
in campus dining at WashU has been
key, she said, along with the support
from dining leadership and informal
teams in technical operations,
marketing, administration, and
others.
" It's really helped me to be
confident in the information I share
with them and has given me the
opportunity to build a level of trust
with our retail partners, " De La
Roche' said. " That trust helps us go
far in building operations that fit the
needs of our community. "
Lumpkins said her advice for other
dining operations considering
a similar program is to provide
support to your partners on multiple
levels.
" From building community, adapting
business and operations to an
academic setting, public relations, physical
aesthetics, and marketing, " she explained.
" This multi-faceted support for our partners is
integral to our program's impressive success. " §
Owners of The Fattened
Caf., serving authentic
Filipino cuisine, celebrate
the grand opening of
their campus retail space.
(Photo courtesy of
Washington University in
St. Louis)
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Winter 2023 Campus Dining Today

Table of Contents for the Digital Edition of Winter 2023 Campus Dining Today

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