Canadian Retailer - Winter 2014 - 15
April 1-2, 2014
2014
International Centre, Mississauga
Register by March 1
Save $100
April 1
Half day of interactive workshops and networking reception
Hire Smart - How to Choose
the Right Talent the First
Time Around
Chris Norris, Director, WZ
Europe and International Training,
WICKLANDER-ZULAWSKI
& ASSOC.
HR & Innovation
Brian Coupland, Director,
Innovation & Marketing,
STAPLES CANADA
New this year!
Vendor Speed Networking
You've heard of speed dating, now
try speed networking! Hear how
your retail business in 3-4 minute
intervals.
April 2
Full day conference
This year's speakers include:
Lessons Learned from Inside
Undercover Boss Canada
Terry Davis, COO & EVP,
HOME HARDWARE STORES LTD.
Our Turn: Time for a New
Kind of Leadership
Kirstine Stewart,
Managing Director,
TWITTER CANADA
Straight Talk on Leadership:
Solving Canada's
Business Crisis
Doug Williamson, CEO,
THE BEACON GROUP
On the Same Team: Maintaining
Positive Employee Relations
John Mortimer, President,
CANADIAN LABOURWATCH
ASSOCIATION
Michael Sherrard, Lawyer,
SHERRARD KUZZ LLP
Succession Planning vs.
Recruitment - The Great Debate
Cameron Laker, Founder & CEO,
MINDFIELD GROUP
Readying Your In-Store Team
for the New Needs of Your
Customers
Chris Taylor, Vice-President,
Human Resources,
FUTURE SHOP
Kevin Graff, President,
GRAFF RETAIL
REGISTER TODAY
www.rcchrconference.ca
#RCCHR14
For sponsorship and exhibiting opportunities email sponsorship@retailcouncil.org
http://www.rcchrconference.ca
Canadian Retailer - Winter 2014
Table of Contents for the Digital Edition of Canadian Retailer - Winter 2014
Publisher’s Desk
Retail Currents
Sourcing Retail Talent for Today’s Business Needs
Hr: The Missing Piece to the Omnichannel Puzzle
Excellent Customer Service for Everybody
Different Is the Brand
Hats Off to Customer Service
Total Rewards: Beyond the Numbers
Advertiser's Index
Retail Quick Tips
Canadian Retailer - Winter 2014 - cover1
Canadian Retailer - Winter 2014 - cover2
Canadian Retailer - Winter 2014 - 3
Canadian Retailer - Winter 2014 - Publisher’s Desk
Canadian Retailer - Winter 2014 - 5
Canadian Retailer - Winter 2014 - Retail Currents
Canadian Retailer - Winter 2014 - 7
Canadian Retailer - Winter 2014 - 8
Canadian Retailer - Winter 2014 - 9
Canadian Retailer - Winter 2014 - 10
Canadian Retailer - Winter 2014 - 11
Canadian Retailer - Winter 2014 - Sourcing Retail Talent for Today’s Business Needs
Canadian Retailer - Winter 2014 - 13
Canadian Retailer - Winter 2014 - 14
Canadian Retailer - Winter 2014 - 15
Canadian Retailer - Winter 2014 - Hr: The Missing Piece to the Omnichannel Puzzle
Canadian Retailer - Winter 2014 - 17
Canadian Retailer - Winter 2014 - 18
Canadian Retailer - Winter 2014 - Excellent Customer Service for Everybody
Canadian Retailer - Winter 2014 - 20
Canadian Retailer - Winter 2014 - 21
Canadian Retailer - Winter 2014 - 22
Canadian Retailer - Winter 2014 - 23
Canadian Retailer - Winter 2014 - Different Is the Brand
Canadian Retailer - Winter 2014 - 25
Canadian Retailer - Winter 2014 - 26
Canadian Retailer - Winter 2014 - 27
Canadian Retailer - Winter 2014 - 28
Canadian Retailer - Winter 2014 - 29
Canadian Retailer - Winter 2014 - Hats Off to Customer Service
Canadian Retailer - Winter 2014 - 31
Canadian Retailer - Winter 2014 - 32
Canadian Retailer - Winter 2014 - 33
Canadian Retailer - Winter 2014 - Total Rewards: Beyond the Numbers
Canadian Retailer - Winter 2014 - 35
Canadian Retailer - Winter 2014 - 36
Canadian Retailer - Winter 2014 - Advertiser's Index
Canadian Retailer - Winter 2014 - Retail Quick Tips
Canadian Retailer - Winter 2014 - cover3
Canadian Retailer - Winter 2014 - cover4
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