CANADIAN RETAILER THE HUMAN RESOURCES ISSUE 2017 FEATURES RESEARCH & STUDY 12 THE CSCA RETAIL 100 Created by the Centre for the Study of Commercial Activity (CSCA) at Ryerson University, the "CSCA Retail 100" lists the top 100 retail conglomerates operating in Canada. Find out who made the list, and about the trends that are helping to shape the industry. INDUSTRY AWARDS 18 16 SUBMISSIONS ARE IN! More than 100 submissions were entered for this year's Canadian Grand Prix New Product Awards. Recognized for new food excellence in four different categories, each entrant will be hoping to walk away a winner at the Grand Prix Awards gala in May. Read to see a full list of product entries by company. MENTAL HEALTH A CULTURE OF POSITIVE 18 BUILDING MENTAL HEALTH It's hard to measure how depression, anxiety and other illnesses impact each person. But when economic costs are measured, the severity of mental illness on the retail business becomes obvious. What are retailers doing to ensure positive mental health among their employees? 22 TALENT ACQUISITION 22 HIRING IN THE DIGITAL AGE Recruiting is not what it used to be. Retailers are increasingly leveraging different methods, enabled by technology, to attract and find top talent more efficiently and accurately than ever before. HR MANAGEMENT 26 THE MILLENNIAL EFFECT 26 30 Millennials' value as consumers has been explored nearly to death. But, there's an aspect to the Millennial generation that has attracted substantially less attention: their impact on the workplace. EMPLOYEE ENGAGEMENT 30 WORKING TOGETHER-REALLY TOGETHER 34 DEPARTMENTS INTERVIEWING EMPLOYEE PROCESSES FREELANCE PRODUCTIVE RIGHTS STANDARDS CORPORATE CULTURE THE RIGHT ONLINE FIT TOGETHER A PU B LIC ATION OF RE TAIL COU NCIL OF C ANADA THE H U MAN RESOU RCES ISSU E 2017 $ 4 . 95 A strong corporate culture cannot be dictated. But a company's leadership can go a long way toward shaping a positive culture by articulating its vision for the business, and allowing employees to be part of its construction. TEMPORARY HR TECHNOLOGY 34 TRANSFORMING RETAIL HR THROUGH NEW TECHNOLOGY Successful retailers are always seeking out new ways to improve human resources processes and organizational efficiencies. Find out how the increasing use of cutting-edge technologies is helping them achieve this. 4 PUBLISHER'S DESK 6 RETAIL CURRENTS 8 UNDER THE BANNER 10 RETAIL: AT ISSUE 38 ADVERTISERS' INDEX TRAINING CONTRACT THE HUMAN RESOURCES ISSUE MANAGEMENT PROTÉGÉ HIRING IN THE DIGITAL AGE MACHINE LEARNING PART-TIME GLOBALISM FULL-TIME SKILLS ENHANCEMENT ADAPTIVE LEARNING SCHEDULING RECRUITMENT EFFECTIVE COMMUNICATION MENTAL HEALTH IN THE WORKPLACE WORK REFERENCE BUSINESSFOCUSED SAFE ENVIRONMENT PEOPLE POWER MACHINE LEARNING HOW HUMAN RESOURCES IS TAKING CARE PROCESSES EMPLOYEE OF RETAIL'S MOST VALUABLE ASSET. FREELANCE COLLABORATION SATISFACTION BACKGROUND CHECK TECHNOLOGY CONTINUAL IMPROVEMENT MULTIGENERATIONAL COMPETENCIES TEAMWORK MILLENNIALS IN HIGH-PERFORMING INFORMATION PROTÉGÉ THE WORKFORCE DEMOGRAPHICS MENTORING ENGAGEMENT FLEXIBILITY THE HUMAN RESOURCES ISSUE INFORMATION REGULATIONS BUSINESS-FOCUSED MACHINE LEARNING RECOGNIZING RISING STAR WORK/LIFE BALANCE SAFE ENVIRONMENT POTENTIAL TRAINING CUSTOMER SERVICE TALENT PORTALS ACQUISITION MOBILE EFFECTIVE COMMUNICATION RECOGNIZING POTENTIAL PROTOCOL CUSTOMER/EMPLOYEE INTERACTION ONMIBUSINESS TRANSFORMATION SCHEDULING ON THE COVER Artwork by Scope Media | CANADIAN RETAILER | 3