Canadian Retailer - Store 2017 - 10

AT ISSUE

THE WRONG PROFILE
Nova Scotia Human Rights Commission helping businesses
serve all customers better
BY SEAN C. TARRY

WHEN it comes to the retail environ"THIS NEW FREE TRAINING, THE FIRST OF
ment, whether in-store or online, the
ITS KIND IN CANADA, IS A DEFINITE WIN-WIN
expectation is that every customer,
no matter who they are, what they FOR BUSINESSES AND THEIR CUSTOMERS BY
look like or where they come from, re- HELPING PROMOTE INCLUSIVE AND WELCOMING
ceives the same superior level of ser- ENVIRONMENTS. WE'RE THRILLED BY THE OVERvice, attention and care. Unfortunate- WHELMING SUPPORT OF NOVA SCOTIA'S BUSINESS
ly, as things are, this is not always COMMUNITY, WHO PARTNERED WITH US TO
the case. It's for this reason that the CREATE THIS COURSE."
- CHRISTINE HANSON
Nova Scotia Human Rights CommisNova Scotia Human Rights Commission
sion (NSHRC) with the support of Retail Council
of Canada developed a report on Consumer Racial
More than 1,200 Nova Scotians
Profiling in Nova Scotia.
from Halifax Regional MunicipalThe report is the first of its kind in Canada to ity, Millbrook, Digby and Sydney
address the issue of the experiences of custom- were interviewed for the report
ers and how they are treated by staff in retail concerning their experiences in
and service establishments in Nova Scotia. As Nova Scotian retail establishments.
part of the research conducted in preparation to Many interviews, surveys and focus
develop the report, it was found that more often groups were conducted between
than other ethnic groups in Nova Scotia, Aborig- March 28 and August 21, 2012.
inal people and African Nova Scotians state that
In conjunction with the report, the
they are treated poorly when they shop for goods Nova Scotia Human Rights Comand services in the province. Though, it was also mission has also launched a free
found that people from all racialized groups, in- online course to help businesses adcluding Asian, Latin American, and Middle East- dress and prevent consumer racial
ern people, are being treated poorly by staff far profiling in their stores. It's expected
more than white people.
that thousands of frontline customer

10 |

CANADIAN RETAILER

| THE LOSS PREVENTION ISSUE



Table of Contents for the Digital Edition of Canadian Retailer - Store 2017

Publisher’s Desk
Retail Currents
Under the Banner
At Issue
Association News
A Family Affair
20 Pairs of Blue Jeans
Riding the Radio Wave
Canada’s Retail Conference Wows Attendees
ERA 2017: The Best of Canadian Retail
Honouring Canadian Retail Greatness
Grand Prix Tracks “Slow Food Fast” and Other Grocery Trends
Longo’s Tradition of Freshness Honoured
Supporting Tomorrow’s Retail Leaders
Restorative Justice: A Proving Ground for Loss Prevention
Preventing Loss Through Data Analytics
Advertisers’ Index
Canadian Retailer - Store 2017 - Intro
Canadian Retailer - Store 2017 - bellyband1
Canadian Retailer - Store 2017 - bellyband2
Canadian Retailer - Store 2017 - cover1
Canadian Retailer - Store 2017 - cover2
Canadian Retailer - Store 2017 - 3
Canadian Retailer - Store 2017 - Publisher’s Desk
Canadian Retailer - Store 2017 - 5
Canadian Retailer - Store 2017 - Retail Currents
Canadian Retailer - Store 2017 - 7
Canadian Retailer - Store 2017 - Under the Banner
Canadian Retailer - Store 2017 - 9
Canadian Retailer - Store 2017 - At Issue
Canadian Retailer - Store 2017 - 11
Canadian Retailer - Store 2017 - Association News
Canadian Retailer - Store 2017 - 13
Canadian Retailer - Store 2017 - 14
Canadian Retailer - Store 2017 - 15
Canadian Retailer - Store 2017 - A Family Affair
Canadian Retailer - Store 2017 - 17
Canadian Retailer - Store 2017 - 18
Canadian Retailer - Store 2017 - 19
Canadian Retailer - Store 2017 - 20
Canadian Retailer - Store 2017 - 21
Canadian Retailer - Store 2017 - 20 Pairs of Blue Jeans
Canadian Retailer - Store 2017 - 23
Canadian Retailer - Store 2017 - 24
Canadian Retailer - Store 2017 - 25
Canadian Retailer - Store 2017 - Riding the Radio Wave
Canadian Retailer - Store 2017 - 27
Canadian Retailer - Store 2017 - 28
Canadian Retailer - Store 2017 - 29
Canadian Retailer - Store 2017 - Canada’s Retail Conference Wows Attendees
Canadian Retailer - Store 2017 - 31
Canadian Retailer - Store 2017 - 32
Canadian Retailer - Store 2017 - 33
Canadian Retailer - Store 2017 - ERA 2017: The Best of Canadian Retail
Canadian Retailer - Store 2017 - 35
Canadian Retailer - Store 2017 - 36
Canadian Retailer - Store 2017 - 37
Canadian Retailer - Store 2017 - 38
Canadian Retailer - Store 2017 - 39
Canadian Retailer - Store 2017 - Honouring Canadian Retail Greatness
Canadian Retailer - Store 2017 - 41
Canadian Retailer - Store 2017 - 42
Canadian Retailer - Store 2017 - 43
Canadian Retailer - Store 2017 - 44
Canadian Retailer - Store 2017 - 45
Canadian Retailer - Store 2017 - 46
Canadian Retailer - Store 2017 - 47
Canadian Retailer - Store 2017 - Grand Prix Tracks “Slow Food Fast” and Other Grocery Trends
Canadian Retailer - Store 2017 - 49
Canadian Retailer - Store 2017 - 50
Canadian Retailer - Store 2017 - 51
Canadian Retailer - Store 2017 - Longo’s Tradition of Freshness Honoured
Canadian Retailer - Store 2017 - 53
Canadian Retailer - Store 2017 - 54
Canadian Retailer - Store 2017 - 55
Canadian Retailer - Store 2017 - Supporting Tomorrow’s Retail Leaders
Canadian Retailer - Store 2017 - 57
Canadian Retailer - Store 2017 - Restorative Justice: A Proving Ground for Loss Prevention
Canadian Retailer - Store 2017 - 59
Canadian Retailer - Store 2017 - 60
Canadian Retailer - Store 2017 - 61
Canadian Retailer - Store 2017 - Preventing Loss Through Data Analytics
Canadian Retailer - Store 2017 - 63
Canadian Retailer - Store 2017 - 64
Canadian Retailer - Store 2017 - 65
Canadian Retailer - Store 2017 - Advertisers’ Index
Canadian Retailer - Store 2017 - cover3
Canadian Retailer - Store 2017 - cover4
Canadian Retailer - Store 2017 - divider1
Canadian Retailer - Store 2017 - divider2
Canadian Retailer - Store 2017 - 69
Canadian Retailer - Store 2017 - 70
Canadian Retailer - Store 2017 - 71
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