April 2013 - Parks & Recreation - 42

MANAGING MANAGEMENT

Measuring Performance: Impact vs. Output
Make the most of your employees' performance reviews
By Lauren Yost

L

et's face it: Performance reviews are a pain. Managers don't like delivering them, employees dread receiving them (even when they know
they're in good standing), and if your process involves employee self-assessments or 360 feedback, you might find a root canal to be more relaxing.
Measuring performance doesn't have to be such a dreaded prospect, though. There
are ways make it simple and yet still be meaningful (See " Paining over Performance
Assessments?, " September 2008). But while simple and meaningful is good, what if
the process could be a vehicle to demonstrate not only the value of the employee's
individual performance, but also your agency's value to the community?
In the spirit of this April issue focusing on how parks and recreation impacts
communities, let me make a case that
the performance-review process, specifically the self-assessment, is not only
an opportunity to help your employees
see their part in that community impact,
but also to equip you as the manager to
extend that impact story about your department or agency to others.
There are opposing views about the

40

Parks & Recreation

use and value of the employee self-assessment in the performance-review process.
Some managers think it's nothing more
than shameless self-promotion and is just
going to create conflict when the supervisor has to write a more realistic version
of the performance that doesn't match
up in one or more areas. Other managers
find it incredibly helpful. With so many
employees having absorbed responsibilities from eliminated positions, it's a great

| A P R I L 2 0 1 3 | W W W. N R PA . O R G

reminder of everything the employee
had to handle that the manager may
have overlooked. An employee's description of his or her accomplishments provides valuable insight into what he or she
thought the priorities were (which may
or may not have been on target). Furthermore, if coached properly, just recasting
an employee's description of his or her
job duties can help the employee be an
ambassador for your agency and the field
of parks and recreation.
It's the difference between output
and impact. If you ask an employee
what her most important accomplishment was last year, she might tell you
that she implemented four new nutrition and wellness classes. You as the
supervisor would probably read that
and know that four new nutrition and
wellness classes equate to a healthier



April 2013 - Parks & Recreation

Table of Contents for the Digital Edition of April 2013 - Parks & Recreation

April 2013 - Parks & Recreation - 1
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