www.nrpa.org * FEBRUARY 2011 * Vol. 46 * No. 2 magazine cov e r S TORY 48 Best Practices How best practices help agencies achieve award-winning levels of performance. DEPARTMENTS Elizabeth Beard 8 Agency Spotlight City of Des Moines, Iowa 11 Kiosk News, Features, and Interviews 67 NRPA in Action News of the Association 73 OPERATIONS Facebook and Fundraising aq uati c s 56 Sink or Swim As the recession continues to tighten budget belts at community facilities all around the country, pools and aquatic facilities are finding it even harder to breathe. Rachel Roberts 75 PRODUCT ROUNDUP New goods and services for park and recreation agencies 76 MARKETPLACE 79 INDEX TO aDVERTISERS 80 PARK BENCH Pueblo's Carousel Centennial aq uati c s 62 Wounded Warriors These pilot programs offer injured soldiers waterbased rehabilitation Contents Maureen Hannan 2 Parks & Recreation FEBRUARY 2011 w w w . NR P A . ORG