June 2013 - Parks & Recreation - 38

MANAGING MANAGEMENT

Duty to Respond
Customers, vendors and sexual harassment
By Lauren Yost
CFR 29 PART 1604: GUIDELINES ON DISCRIMINATION BECAUSE
OF SEX § 1604.11 Sexual harassment
(e) An employer may also be responsible for the acts of non-employees, with
respect to sexual harassment of employees in the workplace, where the employer (or its agents or supervisory employees) knows or should have known
of the conduct and fails to take immediate and appropriate corrective action.

S

exual harassment claims filed
with the Equal Employment Opportunity Commission (EEOC)
may have experienced a slight decline
over the last three years, but sexual harassment still makes up approximately
one-third of the 21,000 total harassment claims filed each year. The total
sex-based discrimination charges filed
with the EEOC (which includes sexual harassment) actually reached a record high in 2012 of more than 30,000
claims. Harassment and discrimination
are not issues employers can afford to
ignore, with more than $138 million

36

Parks & Recreation

in damages awarded in 2012 by the
EEOC for just the sex-based discrimination claims (about a third of the total
money awarded for all discrimination
claims in 2012). Add to that millions
more in monetary damages awarded in
civil suits each year.
Every manager should know their
organization's anti-harassment policy inside and out and should have the
procedure for reporting an incident
committed to memory. Thanks to
your diligent efforts to train and educate yourself, your supervisors and
your staff at all levels, you know your

| J U N E 2 0 1 3 | W W W. N R PA . O R G

team knows the policy - you gave it to
them. They know what kind of behavior is appropriate and not appropriate
- you've discussed it. You know that
if something inappropriate does happen, you have the power to fix it (investigation, corrective action, termination,
etc.) - it's your shop.
But what if the person doing the harassing is not someone who has read
your policy, received your training or
is within the organization's power to
discipline? When the person harassing
your employee is a customer or vendor, taking action may seem like it's
outside your purview, but the liability
for that harassment isn't - you have a
responsibility to protect your employees from unlawful harassment.
Imagine this: It's summertime and
your seasonal staff are ready to do their
jobs. You've trained them on all of your



June 2013 - Parks & Recreation

Table of Contents for the Digital Edition of June 2013 - Parks & Recreation

June 2013 - Parks & Recreation - 1
June 2013 - Parks & Recreation - 2
June 2013 - Parks & Recreation - 3
June 2013 - Parks & Recreation - 4
June 2013 - Parks & Recreation - 5
June 2013 - Parks & Recreation - 6
June 2013 - Parks & Recreation - 7
June 2013 - Parks & Recreation - 8
June 2013 - Parks & Recreation - 9
June 2013 - Parks & Recreation - 10
June 2013 - Parks & Recreation - 11
June 2013 - Parks & Recreation - 12
June 2013 - Parks & Recreation - 13
June 2013 - Parks & Recreation - 14
June 2013 - Parks & Recreation - 15
June 2013 - Parks & Recreation - 16
June 2013 - Parks & Recreation - 17
June 2013 - Parks & Recreation - 18
June 2013 - Parks & Recreation - 19
June 2013 - Parks & Recreation - 20
June 2013 - Parks & Recreation - 21
June 2013 - Parks & Recreation - 22
June 2013 - Parks & Recreation - 23
June 2013 - Parks & Recreation - 24
June 2013 - Parks & Recreation - 25
June 2013 - Parks & Recreation - 26
June 2013 - Parks & Recreation - 27
June 2013 - Parks & Recreation - 28
June 2013 - Parks & Recreation - 29
June 2013 - Parks & Recreation - 30
June 2013 - Parks & Recreation - 31
June 2013 - Parks & Recreation - 32
June 2013 - Parks & Recreation - 33
June 2013 - Parks & Recreation - 34
June 2013 - Parks & Recreation - 35
June 2013 - Parks & Recreation - 36
June 2013 - Parks & Recreation - 37
June 2013 - Parks & Recreation - 38
June 2013 - Parks & Recreation - 39
June 2013 - Parks & Recreation - 40
June 2013 - Parks & Recreation - 41
June 2013 - Parks & Recreation - 42
June 2013 - Parks & Recreation - 43
June 2013 - Parks & Recreation - 44
June 2013 - Parks & Recreation - 45
June 2013 - Parks & Recreation - 46
June 2013 - Parks & Recreation - 47
June 2013 - Parks & Recreation - 48
June 2013 - Parks & Recreation - 49
June 2013 - Parks & Recreation - 50
June 2013 - Parks & Recreation - 51
June 2013 - Parks & Recreation - 52
June 2013 - Parks & Recreation - 53
June 2013 - Parks & Recreation - 54
June 2013 - Parks & Recreation - 55
June 2013 - Parks & Recreation - 56
June 2013 - Parks & Recreation - 57
June 2013 - Parks & Recreation - 58
June 2013 - Parks & Recreation - 59
June 2013 - Parks & Recreation - 60
June 2013 - Parks & Recreation - 61
June 2013 - Parks & Recreation - 62
June 2013 - Parks & Recreation - 63
June 2013 - Parks & Recreation - 64
June 2013 - Parks & Recreation - 65
June 2013 - Parks & Recreation - 66
June 2013 - Parks & Recreation - 67
June 2013 - Parks & Recreation - 68
June 2013 - Parks & Recreation - 69
June 2013 - Parks & Recreation - 70
June 2013 - Parks & Recreation - 71
June 2013 - Parks & Recreation - 72
June 2013 - Parks & Recreation - 73
June 2013 - Parks & Recreation - 74
June 2013 - Parks & Recreation - 75
June 2013 - Parks & Recreation - 76
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2021
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2021
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2009
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2009
https://www.nxtbookmedia.com