" What we used to do before became impossible, so we promptly switched our business to a smart online-marketing approach. " Long Teng Hu Yue (龙腾虎跃) means dragons rising and tigers leaping; it refers to a scene of bustling activity. As the tiger is the Chinese zodiac sign for 2022, I hope the Year of the Tiger brings all of us a rising and vibrant 2022. What have been some of the challenges in doing business with customers during COVID-19? Shuhua Fang: COVID-19 is something that was unimaginable before but may be a tipping point in the long run. When all airlines seemed to be suffering from downside risk in the first half of 2020, we were concerned as to how the situation would evolve. What we used to do before - meeting our customers face to face and checking what exactly happened - became impossible, so we promptly switched our business to a smart online-marketing approach. For new deals, those airlines perceived as vulnerable became subject to an enhanced internal approval process. It has turned out that aviation is resilient, Jetrader * SPR I NG 2022 * 31