Focus Magazine - Summer 2016 - (Page 5)
FROM THE PRESIDENT
Mary Myers
Training, Leaders
& Collaboration
We must
collaborate with
managers
to create
memory muscle.
hope you're ready for a quiz: I have a few
questions for you.
Here's one good question to start with: As a
leader in training and development, where do
you believe your managers have the greatest
impact on a new hire? Chances are you already
have an answer to that for your organization.
But have you appreciated how valuable your
role is in terms of ensuring that impact?
Training, knowledge and experience of the
workforce are three linchpins to organizational
success. If you think more deeply, the
questions you have to address are:
* What driver ensures training sticks?
I
* How do you make knowledge become
muscle memory?
First-line managers are vital to the success of
any organization and must be embedded into
the learning curriculum of the employees. To
be most effective, they too need to have
development programs that capitalize on
education, training and experience, with a
foundation in ethics, morals and values.
So let me ask that first question again: As a
leader in training and development, where do
you believe your managers have the greatest
impact on a new hire? e answers I always
receive are aer Phase 1 training or aer a
launch training program.
In reality, the attitude and skill of the field
leader is crucial before both Phase 1 training
and pre-launch training. eir attitude, what
they value and how they communicate sets the
tone and cadence for training and in the
transfer of knowledge. If the sales leaders don't
think something is important, this feeling is
transferred to the team and will impact the
overall readiness of the organization. Leaders
are vital to the success prior to, during and aer
the learning events. Period.
As trainers and as leaders, we must collaborate with managers to create memory muscle
using different training tools, such as gamification, the knowledge minute, virtual challenges
and other innovative methods. Investing in
more training when the knowledge does not
become embedded becomes a costly mistake.
You know your learners and organization
best, and you no doubt already have a good
sense of what works and what doesn't in terms
of learning transfer and retention. ere's data
and research and best practices to fall back on,
but you also have to trust your gut, your
instincts and your experience. Seek out the
solutions that will have the necessary impact
and experiment with delivery options and
learning styles. Remember what omas
Edison said: "Our greatest weakness lies in
giving up. e most certain way to succeed is
always to try just one more time."
It's also important to note that success is
typically a team effort, so be sure to position
training in your organization as a resource for
collaboration, a platform for partnership that
can produce great things. is helps you get the
buy-in positive outcome you need.
Of course, there's only so much trainers can
control, which is why the collaborative
approach is mandatory. Learners have to bring
the effort, managers have to bring the support,
training has to bring the tools. When those
things come together, magic happens.
One last question for you to consider: Are
you really investing in your leaders and field
trainers, versus simply fulfilling orders? ■
Mary Myers is president of LTEN and director of training for Bayer Healthcare. Email Mary at
mary.myers@bayer.com.
FOCUS | SUMMER 2016 | www.L-TEN.org
5
http://www.L-TEN.org
Table of Contents for the Digital Edition of Focus Magazine - Summer 2016
Focus Magazine
From the President: Training, Leaders & Collaboration
Table of Contents
Table of Contents
Guest Editor: LTEN: What's in a Legacy?
Directions: Celebrating 45 Years of Enthusiasm
Front of the Room: Calling Audibles
Neuroscience: The Science of User Experience
LTEN at 45: Community, Clarity and Careers
How to Train the 'Creepy' Out of Closing
Creating the Value Proposition for Mentoring
Creating the Next Generation of Life Sciences Learning
The Power of Quiet: Debunking the Myths
Mobile-Friendly vs. Mobile-First
What Kid's Soccer Teaches You About Selling
Virtual How: Instructor-Led Virtual Classrooms
Ad Index
Focus Contacts
5 Questions with DJ Mitsch
Focus Magazine - Summer 2016
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