VMSD - September 2020 - 20
S H UT T E R S T O C K
C O UR T E S Y O F W H O L E F O O D S , AUS T I N , T E X AS
SHUT T E R ST OC K
C OUR T E SY OF AM AZON, SE ATTLE
RETAILER OF THE YEAR: ESSENTIAL RETAILERS
"The industry has
responded to this situation
with creativity and vigor,
from small businesses
to large chains, the
resourcefulness they've
shown inspires me..."
Eric Kuhn, Bergmeyer
20
SEPTEMBER 2020
|
VMSD.COM
be a contradiction to the adage, 'The customer
is always right,' but they have had the courage
to stand by their convictions and risk losing a
customer rather than change what their brand
stands for."
Similar sentiments were expressed by
Gensler's (San Francisco) Kathleen Jordan. "I
recall hearing a story in April about a grocery
store worker who died from COVID-19," says
Jordan, a Principal at Gensler's office in Charlotte,
N.C. "She caught it while working, and those who
knew her shared how she did such things as carry
groceries out to people's cars and [how she] was
a very caring person. She was scared but worked
anyway. Given that kind of heroic effort by many
such workers, I think the employees should get
the award."
In addition to the extra demands the pandemic placed on food retailers, the work-from-
home (WFH) policies many employers instituted
to slow the disease's spread sparked a DIY boom.
A true star in that sector, Embrace Design (New
York) President Eric Feigenbaum believes, is
Lowe's (Mooresville, N.C.).
"Lowe's efforts included social distancing and
traffic-flow control with the placement of icons
on the floor, the installation of plexiglass barriers,
implementing touchless transactions, and providing clean and sanitary surfaces," Feigenbaum notes.
Equally important, he says, the home-improvement retailer stopped selling hard-to-get N95
masks from its shelves and instead began donating
them to first responders and healthcare providers
across the country. "That alone makes them more
than worthy of being included in this year's set of
retailers of the year."
Finally, in a sentiment that's likely shared in
many quarters, Bergmeyer's Eric Kuhn said he
believes all retailers and their workers deserve to
be honored this year.
"The industry has responded to this situation with creativity and vigor," says Kuhn, Design
Practice Leader in Bergmeyer's Boston headquarters. "From small businesses to large chains, the
resourcefulness they've shown inspires me, which
makes it impossible to single out a category or
chain or individual business. They're all in the
same boat. And my wish is that they collectively
support each other to make it through to the
other side of this pandemic."
Amen to that, and onward. x
http://www.VMSD.COM
VMSD - September 2020
Table of Contents for the Digital Edition of VMSD - September 2020
VMSD - September 2020
Contents
From the Editor
Vmsd Editorial Advisory Board
The Goods
Delivering Design
2020 Retailer of the Year
Setting the Mood
Showroom
Checking Out
Ad Index
VMSD - September 2020 - Intro
VMSD - September 2020 - VMSD - September 2020
VMSD - September 2020 - Cover2
VMSD - September 2020 - Contents
VMSD - September 2020 - From the Editor
VMSD - September 2020 - 3
VMSD - September 2020 - Vmsd Editorial Advisory Board
VMSD - September 2020 - 5
VMSD - September 2020 - The Goods
VMSD - September 2020 - 7
VMSD - September 2020 - 8
VMSD - September 2020 - 9
VMSD - September 2020 - Delivering Design
VMSD - September 2020 - 11
VMSD - September 2020 - 12
VMSD - September 2020 - 13
VMSD - September 2020 - 14
VMSD - September 2020 - 15
VMSD - September 2020 - 16
VMSD - September 2020 - 17
VMSD - September 2020 - 2020 Retailer of the Year
VMSD - September 2020 - 19
VMSD - September 2020 - 20
VMSD - September 2020 - BB1
VMSD - September 2020 - BB2
VMSD - September 2020 - Trion1
VMSD - September 2020 - Trion2
VMSD - September 2020 - Trion3
VMSD - September 2020 - Trion4
VMSD - September 2020 - Trion5
VMSD - September 2020 - Trion6
VMSD - September 2020 - Trion7
VMSD - September 2020 - Trion8
VMSD - September 2020 - Trion9
VMSD - September 2020 - Trion10
VMSD - September 2020 - Trion11
VMSD - September 2020 - Trion12
VMSD - September 2020 - Trion13
VMSD - September 2020 - Trion14
VMSD - September 2020 - Trion15
VMSD - September 2020 - Trion16
VMSD - September 2020 - 21
VMSD - September 2020 - Setting the Mood
VMSD - September 2020 - 23
VMSD - September 2020 - 24
VMSD - September 2020 - Showroom
VMSD - September 2020 - 26
VMSD - September 2020 - 27
VMSD - September 2020 - Checking Out
VMSD - September 2020 - Ad Index
VMSD - September 2020 - Cover4
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