For us, the most important impact in making a poor decision is to the reputation of the firm. MARIE MAZZA, MALCOLM PIRNIE He looked fabulous on paper. At least, that's what Marie Mazza thought when she read the resume of a candidate applying for a control systems job at Malcolm Pirnie Inc., the national firm of environmental engineers, scientists and consultants. But when the job applicant recently sat down with Mazza for an interview, things started to unravel. It turned out he did not have the broad experience with control systems that his resume indicated. He appeared uncomfortable during the interview. He lacked confi- dence. And he could not clearly articulate his responsibilities at his previ- ous job. May l June 2004 ENGINEERING INC. 1 5