Journal of Healthcare Management - November/December 2013 - (Page 429)

Engaging Primary Care Physicians in Quality Improvement: Lessons From a Payer-Provider Partnership Christy Harris Lemak, PhD, FACHE, associate professor, Department of Health Management and Policy, School of Public Health, University of Michigan, Ann Arbor; Genna R. Cohen, PhD candidate, School of Public Health, University of Michigan; and Natalie Erb, administrative fellow, Health Research and Educational Trust, Chicago, Illinois E x E C U t i V E S U M M a r Y A health insurer in Michigan, through its Physician Group Incentive Program, engaged providers across the state in a collection of financially incentivized initiatives to transform primary care and improve quality. We investigated physicians' and other program stakeholders' perceptions of the program through semistructured interviews with more than 80 individuals. We found that activities across five areas contributed to successful provider engagement: (1) developing a vision of improving primary care, (2) deliberately fostering practice-practice partnerships, (3) using existing infrastructure, (4) leveraging resources and market share, and (5) managing program trade-offs. Our research highlights effective strategies for engaging primary care physicians in program design and implementation processes and creating learning communities to support quality improvement and practice change. For more information about the concepts in this article, please contact Dr. Lemak at chrislem@umich.edu. 429

Table of Contents for the Digital Edition of Journal of Healthcare Management - November/December 2013

Journal of Healthcare Management - November/December 2013
Interview With John W. Bluford III, FACHE, President and Chief Executive Officer, Truman Medical Centers
REAL Data Collection Essential for Care of Vulnerable Populations
Fewer, but Tighter, Payer Relationships Expected to Underpin Integrated Health System Strategies in the Future
Healthcare Employers’ Policies on Nurse Education
Reducing Preventable Emergency Department Utilization and Costs by Using Community Health Workers as Patient Navigators
Engaging Primary Care Physicians in Quality Improvement: Lessons From a Payer–Provider Partnership
Implementing High-Performance Work Practices in Healthcare Organizations: Qualitative and Conceptual Evidence

Journal of Healthcare Management - November/December 2013