Journal of Healthcare Management - September/October 2015 - (Page Cover1)

JOURNAL OF Healthcare Management Volume 60, Number 5 September/October 2015 INTERVIEW Interview With Richard J. Umbdenstock, FACHE, President and CEO of the American Hospital Association Bita A. Kash 307 OPERATIONS AND STRATEGY A Rapidly Adaptable Management System John S. Toussaint 312 P O P U L AT I O N H E A LT H Worksite Wellness: Culture and Controversy David B. Nash 316 ARTICLES Integrating Strategic and Operational Decision Making Using Data-Driven Dashboards: The Case of St. Joseph Mercy Oakland Hospital Jack Weiner, Venugopal Balijepally, and Mohan Tanniru 319 Practitioner Application: Aaron M. Bujnowski What Determines the Surgical Patient Experience? Exploring the Patient, Clinical Staff, and Administration Perspectives Olena Mazurenko, Dina Zemke, Noelle Lefforge, Stowe Shoemaker, and Nir Menachemi 332 Practitioner Application: Ajay Dhawan A Review of Electronic Hand Hygiene Monitoring: Considerations for Hospital Management in Data Collection, Healthcare Worker Supervision, and Patient Perception Maryanne McGuckin and John Govednik 348 Practitioner Application: Jorge E. Leal Using Hybrid Change Strategies to Improve the Patient Experience in Outpatient Specialty Care Rafael Miranda, Sean W. Glenn, Jonathan A. Leighton, Shabana F. Pasha, Suryakanth R. Gurudu, Harry G. Teaford, Lester E. Mertz, Howard R. Lee, Sylvia A. Mamby, Margaret F. Johnson, and T. S. Raghu 363 Practitioner Application: Alan Lombardo Mobile Version Available See page 306 for details

Table of Contents for the Digital Edition of Journal of Healthcare Management - September/October 2015

Journal of Healthcare Management - September/October 2015
Interview With Richard J. Umbdenstock, FACHE, President and CEO of the American Hospital Association
A Rapidly Adaptable Management System
Worksite Wellness: Culture and Controversy
Integrating Strategic and Operational Decision Making Using Data-Driven Dashboards: The Case of St. Joseph Mercy Oakland Hospital
What Determines the Surgical Patient Experience? Exploring the Patient, Clinical Staff, and Administration Perspectives
A Review of Electronic Hand Hygiene Monitoring: Considerations for Hospital Management in Data Collection, Healthcare Worker Supervision, and Patient Perception
Using Hybrid Change Strategies to Improve the Patient Experience in Outpatient Specialty Care

Journal of Healthcare Management - September/October 2015