business Customer App-reciation by Emily Rudduck More and more campuses are turning to mobile apps to deliver valuable information to students. When you think of customer service, what is the first thing that pops into your mind? A genuine smile? A pleasant phone voice? A firm handshake? Those are all valuable traits to have, for sure, but on today's campuses customer service does not happen face-to-face as much as 28 talking Stick it once did. Months before students move to campus, coming from points all around the globe, they initiate their experience with a campus and its housing department via a computer screen. How does the technology piece fit into the overall customer service puzzle? Many campuses have been