Talking Stick - July/August 2017 - 54

three explanations for this. First, it
was possible that the lower scores
were a result of the residents being
unhappy about learning a new process
and focusing their displeasure on the
newness of the process rather than
the process itself. Second, the new
process may have had small errors
in the initial roll-out. In other words,
the challenges of implementing
a new process created problems
that caused dissatisfaction. If this
scenario was part of the issue, then
those challenges could be addressed.
Finally, expectations of a paper
and pencil process were likely low.
Residents expected paper and pencil
to be clunky and inefficient, so if
the process worked, then residents
were happy. However, the move to an
online system could raise the level
of expectations. If residents expected
high-tech features and interactions and
experienced, instead, a relatively basic

system, such dissatisfaction could be
expected. In this example, alternatives
gave depth to the explanations and
calmed the nerves of the professional
as he considered sharing the results.

5
A Spoonful
of Sugar
Fundamentally, housing professionals with unexpected data results face
decisions related to sharing and acting
upon those results. The first - and
most obvious - decision is whether or
not to do anything at all. The choice to

do nothing is, in and of itself, a choice.
No matter how attractive such a headin-the-sand approach may sound,
though, most housing professionals
likely think that the ethical choice is
always to be transparent. Yet there are
scenarios when ignoring an unexpected result is not only viable but also
appropriate.
Ignoring unexpected
results may be useful if
results are contradictory.
If one data point runs
counter to many others, then focusing
on the one point may be misleading.
In addition, unexpected results may
be tangential to the goals and missions
of the department, the programs, and
the students. In this case, highlighting
the results may distract departmental
efforts from their primary goal.
Consider an occasion where a highprofile national survey is released
and grabs headlines and attention.

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Talking Stick - July/August 2017

Table of Contents for the Digital Edition of Talking Stick - July/August 2017

Talking Stick - July/August 2017
Contents
Vision
Just In
Calendar
Your ACUHO-I
Transitions
Res Life
Facilities
Regroup
Oh $#%!!
Community for All
Conversations
First Takes
Around Student Affairs
New Members
Snapshot
Talking Stick - July/August 2017 - Intro
Talking Stick - July/August 2017 - BB1
Talking Stick - July/August 2017 - BB2
Talking Stick - July/August 2017 - Talking Stick - July/August 2017
Talking Stick - July/August 2017 - Cover2
Talking Stick - July/August 2017 - 1
Talking Stick - July/August 2017 - 2
Talking Stick - July/August 2017 - Contents
Talking Stick - July/August 2017 - 4
Talking Stick - July/August 2017 - 5
Talking Stick - July/August 2017 - 6
Talking Stick - July/August 2017 - 7
Talking Stick - July/August 2017 - Vision
Talking Stick - July/August 2017 - 9
Talking Stick - July/August 2017 - Just In
Talking Stick - July/August 2017 - 11
Talking Stick - July/August 2017 - 12
Talking Stick - July/August 2017 - 13
Talking Stick - July/August 2017 - 14
Talking Stick - July/August 2017 - 15
Talking Stick - July/August 2017 - 16
Talking Stick - July/August 2017 - 17
Talking Stick - July/August 2017 - Calendar
Talking Stick - July/August 2017 - 19
Talking Stick - July/August 2017 - Your ACUHO-I
Talking Stick - July/August 2017 - 21
Talking Stick - July/August 2017 - Transitions
Talking Stick - July/August 2017 - 23
Talking Stick - July/August 2017 - Res Life
Talking Stick - July/August 2017 - 25
Talking Stick - July/August 2017 - 26
Talking Stick - July/August 2017 - 27
Talking Stick - July/August 2017 - Facilities
Talking Stick - July/August 2017 - 29
Talking Stick - July/August 2017 - 30
Talking Stick - July/August 2017 - 31
Talking Stick - July/August 2017 - Regroup
Talking Stick - July/August 2017 - 33
Talking Stick - July/August 2017 - 34
Talking Stick - July/August 2017 - 35
Talking Stick - July/August 2017 - 36
Talking Stick - July/August 2017 - 37
Talking Stick - July/August 2017 - 38
Talking Stick - July/August 2017 - 39
Talking Stick - July/August 2017 - 40
Talking Stick - July/August 2017 - 41
Talking Stick - July/August 2017 - 42
Talking Stick - July/August 2017 - 43
Talking Stick - July/August 2017 - 44
Talking Stick - July/August 2017 - 45
Talking Stick - July/August 2017 - 46
Talking Stick - July/August 2017 - 47
Talking Stick - July/August 2017 - Oh $#%!!
Talking Stick - July/August 2017 - 49
Talking Stick - July/August 2017 - 50
Talking Stick - July/August 2017 - 51
Talking Stick - July/August 2017 - 52
Talking Stick - July/August 2017 - 53
Talking Stick - July/August 2017 - 54
Talking Stick - July/August 2017 - 55
Talking Stick - July/August 2017 - 56
Talking Stick - July/August 2017 - 57
Talking Stick - July/August 2017 - Community for All
Talking Stick - July/August 2017 - 59
Talking Stick - July/August 2017 - 60
Talking Stick - July/August 2017 - 61
Talking Stick - July/August 2017 - 62
Talking Stick - July/August 2017 - 63
Talking Stick - July/August 2017 - Conversations
Talking Stick - July/August 2017 - 65
Talking Stick - July/August 2017 - 66
Talking Stick - July/August 2017 - 67
Talking Stick - July/August 2017 - First Takes
Talking Stick - July/August 2017 - Around Student Affairs
Talking Stick - July/August 2017 - 70
Talking Stick - July/August 2017 - New Members
Talking Stick - July/August 2017 - Snapshot
Talking Stick - July/August 2017 - Cover3
Talking Stick - July/August 2017 - Cover4
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