AmericanGas
CONTENTS mar11
VOlUME 93 | NUMBER 2
FEaTurES
22 a Passion for
Excellence
AGA’s new president and CEO, Dave McCurdy—a former member of the U.S. House of Representatives— shares his plan to help the natural gas industry achieve its highest priorities. 2
COlumNS
President’s Message
Greetings—By working together, we can achieve amazing goals, says Dave McCurdy, AGA’s new president and CEO.
12
Safety First
Keeping Safety First—Eastern Shore Natural Gas Co.—honored with AGA’s Safety Achievement Award seven years running—shares some of the keys to its safety successes.
16
To Be the Best
To Your Credit—Behavioral Credit Scoring helps customers reach a zero balance while reducing write-offs for utilities.
29 Vendor News
Industry leaders share the latest developments about technology and their companies.
22
18
Ask AGA
The Value of Participation—An investment in AGA Operations and Engineering Services forums may pay off in increased efficiency and reduced operating costs.
12 6
DEParTmENTS
6 Industry News
Three major mergers pending, more may be on the way; two more states adopt energy efficiency standards; AGA survey finds utility customers better able to pay bills
32 32 33 34 35 36
Noteworthies Marketplace Places to Be Jobline Advertisers’ Index Facts on Gas
Cover Photo by barry Myers
www.
.org
http://www.aga.org
Table of Contents for the Digital Edition of American Gas - March 2011