AmericanGas
CONTENTS mAY11
VOLUmE 93 | NUmBER 4
FEATURES
22
Fueling America
BY S. LAWRENCE PAULSON—From creating jobs to improving the quality of life in the communities they serve, natural gas utilities help America prosper.
22
COlUmNS
2 President’s Message
Your Friendly Neighborhood Natural Gas Utility—America’s utilities make giving back to their communities a full-time effort.
13
Safety First
Digging Deep—Before starting any project, utilities must conduct some level of environmental assessment—and deal with sometimes unexpected results.
27
On the money
BY JEFFREY D. mORGAN, CAE—Investor relations programs must respond to dramatic changes in the business operating environment to be most effective today.
13
18
To Be the Best
A Rewarding Customer Experience— Implementing a new customer information system? PSE&G shares the secrets to its award-winning process.
DEpARTmENTS
5 Industry News—Timetable still unclear for congressional action on pipeline safety; utility shares insights into its award-winning energy efficiency program for grocers; new boiler economizer system debuts Noteworthies Marketplace Advertisers’ Index Places to Be Jobline Facts on Gas
5
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Table of Contents for the Digital Edition of American Gas - May 2011