American Gas - June 2013 - (Page 11)

million each to build, depending on size and location, Norton said. “We’re focused on building very fast and efficient fueling stations for heavy-duty truck and industrial users. They’ll be able to get in and out with the fuel they need very quickly.” Blu’s stations also are open to the public, enabling motorists with CNG vehicles to easily refuel as well. Meanwhile, Houston-based Shell and TravelCenters of America of Westlake, Ohio, have finalized an agreement to add LNG fueling lanes at up to 100 existing TA and Petro Shopping Centers along the U.S. interstate highway system. The companies estimate that the first of these stations will be operational in one year. Each station will contain at least two LNG fueling lanes and a storage facility. “We see great potential for LNG as a fuel option among our range of quality fuels, due to the sheer abundance and affordability of domestic natural gas in North America,” Elen Phillips, vice president of Shell Fuels Sales & Marketing Americas, said in a press release. —Gary James “Many of these companies are using sites developed as long as a decade ago, and they just haven’t put the resources into updating them to today’s standards,” Heath told American Gas. “If a customer is trying to use their mobile device to navigate a website that was designed need to know Web Found Wanting Customers aren’t thrilled with mobile access to utility websites t he number of customers accessing their utility’s website via mobile device has increased dramatically over the past year, according to a recent J.D. Power and Associates report. But those customers haven’t been too impressed with the quality of their experience. The 2013 Utility Website Evaluation study found that 26 percent of customers visited their utility’s website using their smartphone, up from 16 percent in 2012. Satisfaction with mobile websites averaged 403 on a 500-point scale, compared to 416 points for websites accessed via desktop computer. Gas-only utilities scored lower than their electric-only counterparts for website satisfaction, said J.D. Power Senior Director Andrew Heath. Delivering energy to customers in a safe and efficient manner is only one of the many growing responsibilities utilities face today. • AMI/AMR Deployments Grid One Solutions, Inc., an Asplundh company, is there to share the load as a trusted, capable partner with 20 years of experience and expertise in: • Atmospheric Corrosion Surveys • Call Center Operations • Upgrading Aging Infrastructure Learn more by visiting www.gridonesolutions.com. • Contracted Meter Reading • Field Service Work Toll Free: 1-800-606-7981 • gridonesolutions.com • E-mail: info@gridonesolutions.com june 2013 AmericAn GAs 11 http://www.gridonesolutions.com http://www.gridonesolutions.com http://www.gridonesolutions.com

Table of Contents for the Digital Edition of American Gas - June 2013

American Gas - June 2013
Contents
President’s Message
Subject Index
Safety: It Takes a Village
Digest
Issues
Update
Need to Know
Need to Know
By the Numbers
Places
On the Market
State House
Elm Street
The Calm Before the Storms
Profile 28
2013 AGA Membership Directory
Jobs
Buyer’s Guide
Marketplace
Headway

American Gas - June 2013