American Gas - April 2014 - (Page 1)
AMERICANGAS
AMERICAN GAS
volume 96 numBer 3
AMERICAN GAS
april 2014
21
pipeline
state watch
Burner tips
SpECial FOCUS:
CUSTOMEr SErViCE 21
Switching Fuels:
is it Worth it? 5
Gas Gets the Old
College Try 15
Cover Story 22
The J. D. power Mystique
Digest 6 Advocacy groups
join forces; more LNG-fueled
ships on the seas; New York hotel
to install CHP system; and more.
California 16
Study shows low-emission NGVs
helping state achieve goals.
Social Media 30
As utiltiies consolidate social
channels and integrate channels into long-term strategies,
the industry has reached a
much-needed plateau. E Source's
Matthew Burks explains.
f e a t u r e s
By jennifer pilla taylor
How working for high rankings
helps utilities provide better
service to customers.
Feature 26
Fieldwork:
State of the art
By curtis winner, mike
favero, and gary james
How technology is helping
mobile workers serve customers
better. Plus: new technologies
for managing the field.
issues 6
* Inking deals for U.S. gas.
* Regulators keep lid on equity
returns.
* Commerce's NIST releases
cybersecurity framework.
* Global demand for natural gas
for transport could quadruple
by 2030.
Update 9
* Shale gas boom puts money
back in consumers' pockets.
* Four-week program qualifies
workers for industry jobs.
By the Numbers 11
Changes coming to global trading
relationships with growth of North
American energy production.
pennsylvania 17
State could host investments to sell
LNG overseas.
pennsylvania 18
Shale gas brings jobs, savings to
the Keystone State.
North Dakota 19
New rules streamline siting in the
Bakken region.
Oklahoma 19
University program covers pipe
integrity.
Texas 20
Cryogenic plant to move gas out
of high-production areas.
departments
president's Message 2
Much can be done at the local
level to extend the benefits of
natural gas to all consumers.
Headway 36
Beyond gas pipeline operations,
we are now addessing many
challenges never before imagined. By Christina Sames.
Subject index 4
Buyer's Guide: Call Centers, Customer Service 30
Jobs 34
people 12
places 13
COVE r , illustration and
Cover a ND aB OVE:
ad index 35
Marketplace 35
above: Harry Campbell
april 2014
AmericAn GAs
1
Table of Contents for the Digital Edition of American Gas - April 2014
Contents
American Gas - April 2014
https://www.nxtbook.com/nxtbooks/aga/20151201
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