6 APA's Top Payroll Questions & Answers for 2020 Employee complaints about Form W-4 Q. A. You've taken a good first step in making sure your system is calculating correctly. This way you know your payroll system is properly withholding under the 2020 W-4. The next step is to send the employees to the IRS website to use the Tax Withholding Estimator to help them revise their Form W-4. One of the nice things about using the Estimator is that at the end of the process, a Form W-4 is created for them, so they only need to print it out, sign it, and give it to you. They can also experiment with the variables in the Estimator until they get the end withholding result they want. The other nice thing about having the employees use the Estimator is that you are not pressed to give them tax advice (which you should not be doing). Form W-4 name change Q. Why did the IRS change the name of the 2020 Form W-4 from Employee's Withholding Allowance Certificate to Employee's Withholding Certificate? A. The IRS changed the name because employees may no longer choose to claim a certain number of withholding allowances on the Form W-4. Before 2018, there had always been a balance between the number of 49 Withholding Taxes I have a question regarding the new 2020 Form W-4. I have received numerous complaints from employees stating that not enough tax is being withheld. I have calculated the withholding manually to see if it matches with our payroll system, which it does. However, this does not help me address their complaints. What is a good response to these complaints?https://www.irs.gov/individuals/employees/tax-withholding