CFI-to-CFI Newsletter - Volume 10 Issue 4 - 34
YOU CAN FLY
CUSTOMER
EXPERIENCE WORKSHOP
FLIGHT SCHOOLS (AND THEIR FLIGHT INSTRUCTORS)
THAT PROVIDE GREAT CUSTOMER SERVICE ARE KEY
TO ATTRACTING AND RETAINING STUDENTS WHO
WILL COMPLETE THEIR TRAINING SUCCESSFULLY.
These clients are also more likely to come
back for recurrent proficiency training, getting
advanced ratings, and spreading the word to
those interested in learning to fly. So, nurturing
a culture of exceptional customer experience is a
win/win/win situation for the school, their CFIs,
and their clients.
As part of the AOPA Flight Training Advantage
project, which provides technology and training
to flight schools, the You Can Fly (YCF) team has
developed its Customer Experience Workshop-a
two-day course designed specifically to improve
customer service at flight schools.
Recently, You Can Fly held its fourth workshop
presented at YCF headquarters, using spaces
designed specifically for providing training to
flight schools. The curriculum covered topics
ranging from leadership and performance
management to best practices in customers
service to defining the service philosophy at a
flight school. Attendees enjoyed being able to
network with and learn from other flight schools,
and they completed a workbook that gave them
concrete steps to implement at their schools once
they returned from the workshop.
Workshop feedback was very positive. Attendees
felt they had a great experience and that the time
spent was very informative with lots of great
ideas. Some said that the discussions allowed for
a lot of reflection on what they could do better-
BY YCF STAFF
ideas that could realistically be implemented at
their school. Based on user comments, YCF is
also working on an electronic version specifically
for flight instructors.
The workshop is open to flight school owners,
top managers, and instructors. For details
on upcoming workshops, please email
ftinitiative@aopa.org.
You Can Fly and the Air Safety Institute
are supported by donations to the AOPA
Foundation (aopafoundation.org/donate).
http://www.aopafoundation.org/donate
CFI-to-CFI Newsletter - Volume 10 Issue 4
Table of Contents for the Digital Edition of CFI-to-CFI Newsletter - Volume 10 Issue 4
CFItoCFI Newsletter—Vol. 10, Issue 4
CFI Notes and letters
In the Spotlight: ASI's New eFIRC
Energy Management Concepts—Building Good Habits
Energy Management Concepts Quiz
Safety Seminar: More Difficult Decisions—Choices and Consequences
Collected Wisdom: Tricks of the Trade
CFI News
CFI Tips: Leadership Skills for CFIs
ASI Message: Critical Phase of Flight
There I Was... CO Poisoning—Waking Up
Standards Dissected: ACS In the Air—Knowledge, Risk Management, and Skills
Weather Wise: Cold Weather Ops Drill Down—Coping with Chilly Weather
Reality Check: Takeoff and Landing Performance—Book vs Actual Values
You Can Fly: Customer Experience Workshop
Safety Quiz: Night Ops
CFI Tools: The Basics of BasicMed
Chief's Corner: Giving Back
Ask ATC: Why Talk to ATC?
CFI-to-CFI Newsletter - Volume 10 Issue 4 - CFItoCFI Newsletter—Vol. 10, Issue 4
CFI-to-CFI Newsletter - Volume 10 Issue 4 - CFI Notes and letters
CFI-to-CFI Newsletter - Volume 10 Issue 4 - In the Spotlight: ASI's New eFIRC
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 4
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Energy Management Concepts—Building Good Habits
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 6
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 7
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 8
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 9
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 10
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Energy Management Concepts Quiz
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 12
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Safety Seminar: More Difficult Decisions—Choices and Consequences
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Collected Wisdom: Tricks of the Trade
CFI-to-CFI Newsletter - Volume 10 Issue 4 - CFI News
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 16
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 17
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 18
CFI-to-CFI Newsletter - Volume 10 Issue 4 - CFI Tips: Leadership Skills for CFIs
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 20
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 21
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 22
CFI-to-CFI Newsletter - Volume 10 Issue 4 - ASI Message: Critical Phase of Flight
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 24
CFI-to-CFI Newsletter - Volume 10 Issue 4 - There I Was... CO Poisoning—Waking Up
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 26
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 27
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Standards Dissected: ACS In the Air—Knowledge, Risk Management, and Skills
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 29
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 30
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Weather Wise: Cold Weather Ops Drill Down—Coping with Chilly Weather
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Reality Check: Takeoff and Landing Performance—Book vs Actual Values
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 33
CFI-to-CFI Newsletter - Volume 10 Issue 4 - You Can Fly: Customer Experience Workshop
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Safety Quiz: Night Ops
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 36
CFI-to-CFI Newsletter - Volume 10 Issue 4 - CFI Tools: The Basics of BasicMed
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 38
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 39
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Chief's Corner: Giving Back
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 41
CFI-to-CFI Newsletter - Volume 10 Issue 4 - 42
CFI-to-CFI Newsletter - Volume 10 Issue 4 - Ask ATC: Why Talk to ATC?
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