Premium on Safety - Issue 49, 2023 - 13

USAIG INSIGHTS
gather impartial, non-binding advice that
can improve your readiness to manage an
emergency. If interested in having this done,
contact us at safety@usaig.com.
If a situation requires activating
your ERP, Black Swan's deep array
of capabilities can be brought to
bear quickly and expand in step
with specific needs.
USAIG welcomed Black Swan Solutions
by Empathia into its Performance Vector
program in 2021 and established its crisis
response services as an option there. Eligible
policies can select one Performance Vector
option each year that USAIG funds as an
added policy benefit. For those choosing the
Black Swan offer, USAIG covers an annual
retainer, making Black Swan Solutions
your " stand-ready " resource to help manage
through a crisis.
As part of the Performance Vector benefit,
Black Swan works with you through up to
six hours of consultative support in the first
year of service to refine your ERP. Continual
access to Black Swan's disaster information
management utilities and quarterly online
training resources are also provided to keep
your emergency response team members
engaged and mindful of their roles.
If a situation requires activating your ERP,
Black Swan's deep array of capabilities can be
brought to bear quickly and expand in step
with specific needs. They can rapidly stand
up a call center, activate a network of trained
mental health professionals to assist affected
persons, or function as emergency contact
notifiers and provide expert advice and
logistical coordination as an extension of your
emergency response team. As the situation
unfolds, they can help identify and implement
family assistance actions vital to support
the broader range of people impacted by
what's occurred.
It's important to note that Black Swan services
engaged in an actual response are billable
when used, and the extent to which those
costs would be covered expenses if an
insurance claim results from the situation
depends on many factors beyond the scope of
this article. But the pre-association with Black
Swan and the joint crisis plan refinement
process enabled by the Performance Vector
offer puts a significant multiplier on an ERP.
It establishes exactly where you'll turn in a
crisis for expert help that already knows you
and is poised at any hour to function as a
trusted extension of your team.
Black Swan Solutions Crisis Management Services by
Empathia joined USAIG's Performance Vector program
in 2021, and their services are among the options
eligible policyholders can select from as their annual
safety benefit. Black Swan is an industry-leading crisis
management service in the aviation sector, helping client
organizations prepare for, respond to, and recover from
crises of all kinds. Learn more about Black Swan here.
Explore USAIG's Performance Vector program here.
13
https://www.empathia.com/crisis-management-services/ https://www.usau.com/safety/performance-vector/
Premium on Safety - Issue 49, 2023

Table of Contents for the Digital Edition of Premium on Safety - Issue 49, 2023
