coverage corner * Establish a confi dential bullying reporting system. * Become aware of subtle forms of bullying (e.g., passive-aggressive behavior and insidious intimidation) in day-to-day social interaction among members of the workplace team. * When bullying is observed or reported, investigate appropriately and intervene promptly. * Review bullying incidents and determine whether overwork, stress, lack of control or input, or other work processes may be contributing to bullying, and make changes based on investigation fi ndings. * Ensure victims of bullying are adequately supported and encourage an environment in which anyone who needs help can ask for it. As always, PICA is here to be a resource for you! Connect with us online at www.picagroup.com. APMA.ORG apmanews 35 APMA gratefully acknowledges the support of PICA in providing Coverage Corner to help inform and educate readers.http://www.picagroup.com http://www.APMA.ORG