Children's Hospitals Today - Fall 2022 - 10

Direct Link to Behavioral
Health Services Brings
Quicker, Better Care
Response
Challenge
A Standalone Children's Hospital
Hospital providers lack direct
link with mental health
professionals when a patient
presents with urgent mental
health needs.
Solution
PH Connect facilitates direct
provider-to-provider
communication and
collaboration to break down
barriers to care.
Results
Primary care physicians
successfully linked to psychiatry
service, significant increases in
referrals and improved care
coordination.
Learn how two children's
hospitals, one standalone and
one hospital within a hospital,
are using PH Connect to
provide better patient care and
increase provider accessibility.
continue reading
Traditional communication methods create barriers to care
A pressing need for quality psychiatric care for patients of local
primary care physicians lead one innovative children's hospital in the
Midwest to establish a program to improve access. Traditional
methods of contacting psychiatry resources by phone, email, portal
message, or fax and waiting for a response often didn't meet the
urgent requests.
The hospital psychiatry team needed a secure communications
method to exchange patient information, plus the ability to
automatically route questions to the appropriate resource based on
question type.
PH Connect creates a direct line of communication
The implementation of PH Connect allows primary care physicians to
choose from three pre-set communication types the hospital
established based on need. Referral communications are routed to an
administrator; assessments go to a psychologist, and medical
questions are routed to a psychiatrist. The recipient can answer the
message or forward to someone else. A pop-up message will display
when services are unavailable (nights and weekends).
Increases in program usage with high satisfaction among providers
To date, 37 practices and over 180 primary care providers have
elected to participate in the program. PH Connect enables access to
mental health resources through expedited consultation. Improved
care coordination has improved patient outcomes and increased
provider satisfaction.

Children's Hospitals Today - Fall 2022

Table of Contents for the Digital Edition of Children's Hospitals Today - Fall 2022

Contents
Children's Hospitals Today - Fall 2022 - Cover1
Children's Hospitals Today - Fall 2022 - Cover2
Children's Hospitals Today - Fall 2022 - Contents
Children's Hospitals Today - Fall 2022 - 2
Children's Hospitals Today - Fall 2022 - 3
Children's Hospitals Today - Fall 2022 - 4
Children's Hospitals Today - Fall 2022 - 5
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Children's Hospitals Today - Fall 2022 - 31
Children's Hospitals Today - Fall 2022 - 32
Children's Hospitals Today - Fall 2022 - Cover3
Children's Hospitals Today - Fall 2022 - Cover4
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