Automotive News - October 16, 2017 - Supplement - S3

OCTOBER 16, 2017 | 3

contents

A COLLECTION OF BEST PRACT I CES

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4 Continuous learning pushes innovations, best
practices

26 Freehold Buick-GMC: Dog at the dealership
lifted spirits and generated goodwill

5 Post F&I materials and tools for easy access
by consumers

27 Champion Chevrolet of Avon: Dealership gives
every job applicant an interview

6 If something looks suspicious, take the time
to verify the information

28 Park Place Premier Collection: Elite brands'
stunning vehicles are eye candy at many events

8 JM Lexus: Custom wrapping business 'adds
money to bottom line'

29 Stevens Creek Subaru: Store spreads its online
efforts across different platforms

9 Premier Automotive Group: Louisiana
dealership group emphasizes charitable work

30 Porsche South Bay: Dealer's online racing
video series attracts brand enthusiasts

10 Maguire Family of Dealerships: Buyback policy
builds goodwill

31 Lithia Hyundai of Reno: E-commerce manager
breaks robots' grip on digital advertising traffic

11 Don Chalmers Ford: New Mexico dealership
is just the second to win U.S. quality award

32 Mel Hambelton Ford: Store rehabilitates its
reputation with annual high school sports bash

12 Hendrick Kia of Concord: Teen driving program
raises awareness of safety, store's vehicles

34 Sam Pack's Five Star Ford: Texas dealership
brings employees' wellness to the forefront

13 Kunes Country Auto Group: Marketing dollars
help sales staffers build social media brands

36 Freeman Motors: Employees can bring infants
to work for a year, helping moms manage care

14 Bill Penney Toyota: Phone system overhaul
boosts profits, improves customer retention

37 Toyota of Killeen: Women's Wednesdays
program pampers female service customers

15 Big Two Toyota: Service customers are offered
extras such as lunches, haircuts and massages

38 Lexus Escondido: Dealership owners rent space
to businesses with appeal to potential car buyers

16 Stew Hansen Dodge-Ram-Chrysler-Jeep:
Chrysler Direct helps boost new and CPO sales

40 Emich Volkswagen: Rebates on parts, service
and sales target customer loyalty

17 Cardinale Automotive Group: Dealership group
closely tracks ad efforts on social media

41 Grappone Automotive Group: Haggle-free
pricing increases customer satisfaction

18 Lost Pines Toyota: Gumbo Fridays lift the store's
presence in the community and on social media

42 Land Rover South Dade: Signature scent helps
create an upscale ambiance for shoppers

19 Tim Dahle Nissan Southtowne: Unique Titan
pickups make big impression on customers

43 Mercedes-Benz of Kansas City: Dealership
dedicates building to service commercial vans

20 Cardinale Automotive Group: Book program
targets personal, professional growth for staffers

44 Jack Demmer Lincoln: Sync Seminars teach
customers how to use infotainment system

22 DCH Montclair Acura: Innovative manager pay
plan improves cooperation among departments

45 Ricart Ford: Program helps Ohio dealership
improve relations with its employees

23 Victory Chrysler-Dodge-Jeep-Ram: Off-road
demonstrations highlight Jeeps' capabilities

46 Bozard Ford-Lincoln: Service techs working
in groups boost productivity and revenue

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Table of Contents for the Digital Edition of Automotive News - October 16, 2017 - Supplement
