Automotive News - October 21, 2013 - Supplement - S3

OCTOBER 21, 2013 ❙ 3

INSIDE THIS ISSUE

contents
A

C O L L E C T I O N

O F

B E S T

P R A C T I C E S

10
26
28
36

Daniels BMW and Mini of Allentown .......................4
Bob Ross Auto Group ............................................6
Capitol Auto Group ................................................7
Serra Automotive Inc. ............................................8
G. Stone Motors .................................................10
Audi Mechanicsburg ............................................12
Auburn Volkswagen.............................................13
Ken Stoepel Ford-Lincoln .....................................14
DCH Auto Group .................................................15
Victorville Motors ................................................16
Bill Knight Ford and Bill Knight Lincoln-Volvo .........17
Brad Benson Hyundai..........................................18
Rick Case Fiat ....................................................19
Carl Black Automotive Group ...............................20
Bob Dance Automotive ........................................22
Cascade Auto Group ...........................................23
Wegner Auto Co. .................................................26
John Bowman Chevrolet ......................................27
Bespoke Motor Group .........................................28
Rizza Cars ..........................................................29
First Texas Honda ...............................................30
Fields Chrysler-Jeep-Dodge-Ram ...........................31
Subaru of Wichita ...............................................32
Greg May Honda and Greg May Chevrolet .............33
Fitzgerald Auto Malls ...........................................34
Palm Springs Motors ..........................................35
Shammas Automotive Group ...............................36
Shortline Auto Group ..........................................38
Kuni Lexus of Greenwood Village .........................39
Legacy Ford-Lincoln .............................................40
Park Place Dealerships .......................................41
Ted Britt Ford .....................................................42
Soave Automotive Group .....................................43
Roger Beasley Mazda Killeen ..............................44
Rick Case Honda ................................................45
Hendrick BMW ....................................................46
AutoNation Dealerships .......................................47

Meet dealers who turned creative ideas into success

F
Jason Stein is
the publisher
and editor of
Automotive
News

ree concerts. Floating golf
greens. Bartering livestock in
exchange for cars and trucks.
When it comes to helping dealers
improve their business operations,
sometimes the best examples come
from the competitor down the street.
This 48-page supplement to
Automotive News is a collection of
some of the best retail solutions in
the industry. We call them "Best
Practices," but, in truth, they are
shining examples of ingenuity,
creativity and success. Mostly,
though, they are all great stories.
These stories of success couldn't

have come at a better time.
When the Great Recession hit in 2008,
dealers needed to get creative in order
to retain business and employees.
That year, Automotive News began
writing weekly articles that
highlighted unusual and successful
dealer operations.
Some dealerships told us about their
initiatives to hire IT experts to assist
customers with their new-car
purchases. One store, in Virginia,
brought in a full-time researcher to
ensure that the store's vehicle prices
were kept in line with the competition.
Rick Case Honda in Davie, Fla., offered

haircuts and wedding services - in
addition to selling cars. And yet
another store, in North Carolina,
created unique pay plans for its staff in
order to improve customer retention.
This collection tells those stories.
Distributed in partnership with Ally
Auto, we hope there's a lesson in
these pages for everyone.
For more Best Practices, including
articles, white papers and exclusive
video interviews with unique dealers,
go to autonews.com/bestpractices.
http://www.autonews.com/bestpractices
Automotive News - October 21, 2013 - Supplement

Table of Contents for the Digital Edition of Automotive News - October 21, 2013 - Supplement
