Answering the automotive industry's most complex questions Understanding the 2020 Vehicle Buyer Journey As the global automotive industry recovers from unparalleled disruption, questions remain surrounding consumer expectations, behaviors and optimal retail approaches to drive a comeback. IHS Markit conducted a one-of-a-kind Vehicle Buyer Journey survey across 7 countries where we identify critical insights to improve customer engagement. Download the Executive Summary today! ihsmarkit.com/vehiclebuyerjourney Copyright © 2020 IHS Markit. All Rights Reserved 380654588-0819-CU Of the customers surveyed, 44% in China were able to conduct their vehicle purchase online from start to finish.http://www.ihsmarkit.com/vehiclebuyerjourney