Digital matters. Online solutions that present available F&I options can both educate consumers and influence their purchasing decisions before ever meeting with F&I. " Virtual F&I has been proven to increase customer satisfaction by creating a seamless and modern way to conduct F&I at a time and place that's convenient for consumers. " Scott Gunnell Group Vice President, Business Strategy and Operational Excellence JM&A Group Source: Automotive News Research & Data Center © Copyright 2020. Automotive News. All rights reserved. 11