Consumers are unfamiliar with F&I. Dealers can create positive experiences that also educate consumers about F&I options, but getting it wrong risks the sale and future business. " The right training, performance monitoring and process is critical to the success of virtual F&I, especially in our contactless economy. " John Smallwood Chief Operating Officer Lindsay Automotive Group Source: Automotive News Research & Data Center © Copyright 2020. Automotive News. All rights reserved. 5