Automotive News Canada - April 2017 - v2 - 3

SECOND FRONT
Nissan to
standardize
collision
repair
Number of shops
will be restricted
in each market
By GREG LAYSON
ONLINE EDITOR

NO MATTER WHERE IN
Canada that Nissan's customers live, all will have
access to a Nissan-certified
collision repair centre,
whether through a Nissan
dealership or an independent shop.
Participation in the
Nissan Certified Collision
Repair Network will be limited, with a "market lockout" restricting the number
of Nissan certified facilities
in each market area.
The program to identify, certify and promote
dealership and independent collision-repair providers across Canada will be
administered and managed
by Certified Collision Care
of Hamilton, Ont.
"We will establish a
light in every community to
provide the ultimate service
to vehicle owners and their
insurance companies," said
Certified Collision Care
Canadian Operations VicePresident Leanne Jefferies.
Certified Collision Care
is the Canadian division
of Assured Performance
Network of the United
States.
The network was created to promote certified collision-repair providers to
Nissan vehicle owners and
insurers. Enrollment for
the program was to begin
April 19 with details available online.
Certified repair shops
that are not located at a
Nissan dealership will
receive Nissan Certified
Collision Repair Network
signage and a listing on the
online shop locators.
The program promises
a certified-collision repair
provider will return the
vehicle to original specifications. - ANC

We will establish
a light in every
community to provide
the ultimate service
|to vehicle owners . . .
LEANNE JEFFERIES

Vice-president, Certified
Collision Care Canadian
Operations

CANADIANS CAUGHT IN THE

VW DIESEL
CROSSFIRE

Owners
of affected
vehicles stuck
with them
while playing
the waiting
game

ALAN THYGESEN

2011 Jetta TDI owner

Alan Thygesen of Conception Bay, Nlfd., likes how his VW
dealership is handling the diesel situation, but says the company is "dragging their feet on this." ( P H O T O V I A A L A N T H Y G E S E N )

us two MasterCards ($500
each) through the mail in
December 2015, and I would
say that was probably the
first of the admission [of a
problem].
"The dealership has been
fine with us, and that's one
thing I need to stress. It's the
one thing that hasn't been
such a huge, bitter pill." As
far as the automaker goes,
Thygesen said it has been
going on so long that "we feel
they are dragging their feet
on this."
While lawyers representing owners and Volkswagen
Canada agreed to a proposal
for cash buybacks based on
Canadian Black Book value

plus damages, an Ontario
Superior Court judge held
over the hearing on March
31, citing Ontario's Consumer
Protection Act that could
potentially reimburse owners
for their full purchase price.
Heather Dennis of
Lunenburg, N.S. put a deposit on a new Volkswagen
Alltrack, but is waiting to see
what she'll get for her 2012
Jetta wagon before closing
the deal. Her new purchase is
contingent on what she'll be
offered for the Jetta.
"It could be a tactic planted by Volkswagen to keep
this in the courts for a suffi-

SEE VW DIESEL PAGE 27

TRANS-CANADA NEWS 5,000 KILOMETRES OF STORIES
Dilawri Group acquires
Montreal-area GM store
MONTREAL - Dilawri Group
has expanded its presence
in Quebec with the acquisition of Cadillac Chevrolet
Buick GMC West Island in the
Montreal suburb of Dollarddes-Ormeaux. The price was
not disclosed.
West Island first opened
in 2013. It has 65 employees,
a 16-vehicle showroom and a
service centre with 18 bays,
and collision repair.
"We look forward to gaining from Dilawri's structure,
experience, processes and customer service orientation,"

Program is limited
to 1,000 cars and
2013-'14 models
MONTREAL CORRESPONDENT

TORONTO CORRESPONDENT

The dealership has been
fine with us, and that's
one thing I need to
stress. It's the one thing
that hasn't been such
a huge, bitter pill.

Quebec
offers cash
incentives
on used EVs
By BENOIT CHARETTE

By JIL McINTOSH

MANY VOLKSWAGEN
dealers are doing good work
for their customers in the
wake of the diesel-emissions
scandal, but the automaker
and courts could do more, say
some owners of the affected
diesels.
Alan Thygesen of
Conception Bay, Nfld., owns
a 2011 Jetta TDI and said he
found out about the diesel
issue through the media.
"I talked to our [VW]
salesman," he said. "He
knew about it, but didn't
know how far it was going
to go. Volkswagen gave

04.17

said West Island General
Manager Nick Avdeliodis, in a
news release.
The purchase brings to
nine the number of franchised
dealerships Dilawri has in
Quebec, and 62 representing 30
brands in five provinces.

THE QUEBEC
government is pushing
the boundaries of its province-leading vehicle-electrification goals with a pilot project adding incentives on used
EVs. But some observers
warn too-tight regulations
might restrict eligible-vehicle
availability.
Effective April 1, the project began to offer a $4,000
cash rebate for the acquisition of a used electric car.
There are, however, conditions to be met before a
rebate cheque can be cut.
The program is limited to
the first 1,000 applicants who
have purchased eligible used
full-electrics.
EVs must be three or four
years old, no more, no less.
This means only 2013 and
2014 models are eligible.
The car must come from
outside Quebec to prevent
a rebate from being offered
more than once for the same
vehicle; it must be bought
or leased through a dealer
transaction, and the manufacturer's suggested retail
price must have been under
$125,000 when it was new.
Denis Dessureault, executive vice-president at the
Montreal automobile dealers' association, said the pilot
project "will be profitable for
large-format, used-car dealers
who buy most of their inventory at weekly auction, and

SEE FINDING PAGE 27
"We have a comprehensive
product and service offering
for commercial sellers, dealers and consumers," said Lisa
Scott, chief client officer at
ADESA Canada. Langdon will
play "a pivotal role" in how
ADESA Canada brings these
to market, she said.

'Stolen' Porsche
needed major repairs

Langdon returns
to ADESA

Steve Langdon will play
"a pivotal role" at ADESA.

TORONTO - Longtime auto
industry executive Steve
Langdon is returning to
ADESA Canada to fill a new
position as senior director of
business development.
Langdon has left his post
as president of RSR Global, an

automotive industry finance
and insurance solutions provider, to return to ADESA
where he previously worked
in commercial sales and dealer
sales for Onlane, the precursor
to OpenLane, ADESA's internet auto auction subsidiary.

WINNIPEG - Governmentowned Manitoba Public
Insurance (MPI) denied
a $20,000 theft claim on a
Porsche reported stolen when
it was discovered the vehicle
needed major repairs before
the claim was made.

SEE TRANS-CANADA PAGE 27

Table of Contents for the Digital Edition of Automotive News Canada - April 2017 - v2