Automotive News Canada - April 2019 - F32

FIXED OPS JOURNAL
Compiled by Danielle Szatkowski
Send suggestions for future
Shop Talks to foj@autonews.com

SHOP TALK

We asked fixed ops managers: How much does your shop
rely on flat-rate pay to compensate your service technicians?
"All of our mainline
technicians are flat rate. This
helps drive efficiency and
productivity in the shop.
Although we have started the
conversation for moving our
master diagnostic technicians
to a salary base-type pay, we
have not done so yet. With all
the advances in technology in
the new-model vehicles that
warrant more diagnostic time for repairs, we will
need to do something different for these masterlevel technicians in the near future."
JENNIFER LORD
Service manager
Toyota of Seattle

"Our technician compensation is based
100 percent on the flat-rate system,
including our quick-service
technicians. With the complexity of
today's vehicles and the shortage of
technicians, we are looking for more
creative ways to compensate them.
I believe an alternative method of
compensation will be necessary in
the future, both to attract those
interested in the trade and to
compensate technicians
more fairly."
PAT HOGAN
General manager
Sellers Buick-GMC,
Farmington Hills, Mich.

"Flat-rate technicians are
very important to getting the
job done correctly and in a
timely fashion. The
compensation is a motivator,
as they can get paid for more
hours than they are currently working. We also
spiff them on tiers of hours; for example, if they
produce over 45, over 50 and so on. The
compensation is a deterrent to having them look
elsewhere."

"All of our technicians are paid on flat
rate. The biggest advantage is that
technicians only get paid for the time
they flag. There is no compensation for
time spent socializing, smoking or
taking breaks. This motivates our
technicians to be productive, because
if they aren't flagging hours, they aren't
getting paid. There is a greater sense
of urgency to get jobs done quickly and to recommend
additional work for the service adviser to sell."

MIKE KIELY
Service manager
Advantage Hyundai, Hicksville, N.Y.

CORI KING
Fixed ops director
Findlay Buick-GMC, Prescott, Ariz.

"We run our full-service team on flat-rate pay, but with a graduating scale.
Flat rate is just the core portion of our pay plan. By graduating the scale of
pay fairly, yet pushing our technicians to be highly productive, the
technician and the shop succeed and share a value proposition. It isn't just
the pay, flat rate or other, that motivates and rewards our technicians."
FRANK TINNEY
Service manager
Beatrice Ford-Lincoln, Beatrice, Neb.

PAGE 32

APRIL 2019



Automotive News Canada - April 2019

Table of Contents for the Digital Edition of Automotive News Canada - April 2019

Automotive News Canada - April 2019 - Intro
Automotive News Canada - April 2019 - 1
Automotive News Canada - April 2019 - 2
Automotive News Canada - April 2019 - 3
Automotive News Canada - April 2019 - 4
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Automotive News Canada - April 2019 - 31
Automotive News Canada - April 2019 - 32
Automotive News Canada - April 2019 - F1
Automotive News Canada - April 2019 - F2
Automotive News Canada - April 2019 - F3
Automotive News Canada - April 2019 - F4
Automotive News Canada - April 2019 - F5
Automotive News Canada - April 2019 - F6
Automotive News Canada - April 2019 - F7
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Automotive News Canada - April 2019 - F10
Automotive News Canada - April 2019 - F11
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Automotive News Canada - April 2019 - F27
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Automotive News Canada - April 2019 - F31
Automotive News Canada - April 2019 - F32
Automotive News Canada - April 2019 - F33
Automotive News Canada - April 2019 - F34
Automotive News Canada - April 2019 - F35
Automotive News Canada - April 2019 - F36
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