Automotive News Canada - April 2020 - S11

ter

Still, respondents expressed significant
concern about the impact the
coronavirus will have on their service
and parts departments.
A large majority (88 percent) indicated the
pandemic would have some sort of meaningful
impact on that business. Nearly two-thirds (62
percent) described that impact as considerable
to severe. The primary reason? Customers
deferring repair and maintenance services,
although declining access to replacement
parts and staffing shortages also were cited as
concerns.
Some survey respondents noted automakers'
required use of factory parts for warranty
repairs and felt relaxing those requirements
would help offset potential parts shortages,
particularly if automakers' parts-delivery
systems were closed.
Beyond offering discounts and promotions to
attract customers into their service departments,
nearly 80 percent of respondents said they
were likely to offer expanded or free pick-up and
drop-off for repair and maintenance services.
And while some states' shelter-at-home and
closing of nonessential business policies have
affected traffic to dealership showrooms, nearly
half (48 percent) of those responding to the
survey were unlikely to close their showrooms.
On March 25, 2020, Group 1 Automotive
announced it would furlough 3,000 U.S.
employees for 30 days and close stores in the
U.K. and Brazil. Service facilities remain open
and, according to the company, no store in the
U.S. was completely closed at the time of the
announcement.

WHY WILL THE CORONAVIRUS HAVE AN IMPACT
ON YOUR SERVICE AND PARTS DEPARTMENT?
SELECT ALL THAT APPLY

89%
36%
Customers
deferring
services

Declining
access to
replacement
parts

22%
Staffing
shortages

HOW LIKELY ARE YOU TO TEMPORARILY CLOSE
SHOWROOMS, FOCUSING ON SERVICE AND
DIGITAL SALES AT THE DEALERSHIP?

48%

Very to somewhat
unlikely

32%
Very to somewhat
likely
Source: Automotive News Data Center



Automotive News Canada - April 2020

Table of Contents for the Digital Edition of Automotive News Canada - April 2020

Automotive News Canada - April 2020 - Intro
Automotive News Canada - April 2020 - 1
Automotive News Canada - April 2020 - 2
Automotive News Canada - April 2020 - 3
Automotive News Canada - April 2020 - 4
Automotive News Canada - April 2020 - 5
Automotive News Canada - April 2020 - 6
Automotive News Canada - April 2020 - 7
Automotive News Canada - April 2020 - 8
Automotive News Canada - April 2020 - 9
Automotive News Canada - April 2020 - 10
Automotive News Canada - April 2020 - 11
Automotive News Canada - April 2020 - 12
Automotive News Canada - April 2020 - I1
Automotive News Canada - April 2020 - I2
Automotive News Canada - April 2020 - 13
Automotive News Canada - April 2020 - 14
Automotive News Canada - April 2020 - 15
Automotive News Canada - April 2020 - 16
Automotive News Canada - April 2020 - 17
Automotive News Canada - April 2020 - 18
Automotive News Canada - April 2020 - 19
Automotive News Canada - April 2020 - 20
Automotive News Canada - April 2020 - 21
Automotive News Canada - April 2020 - 22
Automotive News Canada - April 2020 - 23
Automotive News Canada - April 2020 - 24
Automotive News Canada - April 2020 - F1
Automotive News Canada - April 2020 - F2
Automotive News Canada - April 2020 - F3
Automotive News Canada - April 2020 - F4
Automotive News Canada - April 2020 - F5
Automotive News Canada - April 2020 - F6
Automotive News Canada - April 2020 - F7
Automotive News Canada - April 2020 - F8
Automotive News Canada - April 2020 - F9
Automotive News Canada - April 2020 - F10
Automotive News Canada - April 2020 - F11
Automotive News Canada - April 2020 - F12
Automotive News Canada - April 2020 - F13
Automotive News Canada - April 2020 - F14
Automotive News Canada - April 2020 - F15
Automotive News Canada - April 2020 - F16
Automotive News Canada - April 2020 - F17
Automotive News Canada - April 2020 - F18
Automotive News Canada - April 2020 - F19
Automotive News Canada - April 2020 - F20
Automotive News Canada - April 2020 - F21
Automotive News Canada - April 2020 - F22
Automotive News Canada - April 2020 - F23
Automotive News Canada - April 2020 - F24
Automotive News Canada - April 2020 - F25
Automotive News Canada - April 2020 - F26
Automotive News Canada - April 2020 - F27
Automotive News Canada - April 2020 - F28
Automotive News Canada - April 2020 - S1
Automotive News Canada - April 2020 - S2
Automotive News Canada - April 2020 - S3
Automotive News Canada - April 2020 - S4
Automotive News Canada - April 2020 - S5
Automotive News Canada - April 2020 - S6
Automotive News Canada - April 2020 - S7
Automotive News Canada - April 2020 - S8
Automotive News Canada - April 2020 - S9
Automotive News Canada - April 2020 - S10
Automotive News Canada - April 2020 - S11
Automotive News Canada - April 2020 - S12
Automotive News Canada - April 2020 - S13
Automotive News Canada - April 2020 - S14
Automotive News Canada - April 2020 - S15
Automotive News Canada - April 2020 - S16
Automotive News Canada - April 2020 - S17
Automotive News Canada - April 2020 - S18
Automotive News Canada - April 2020 - S19
Automotive News Canada - April 2020 - S20
Automotive News Canada - April 2020 - S21
Automotive News Canada - April 2020 - S22
Automotive News Canada - April 2020 - S23
Automotive News Canada - April 2020 - S24
Automotive News Canada - April 2020 - S25
Automotive News Canada - April 2020 - S26
Automotive News Canada - April 2020 - S27
Automotive News Canada - April 2020 - S28
Automotive News Canada - April 2020 - S29
Automotive News Canada - April 2020 - S30
Automotive News Canada - April 2020 - S31
Automotive News Canada - April 2020 - S32
https://www.nxtbook.com/nxtbooks/crain/canada_20241021
https://www.nxtbook.com/nxtbooks/crain/canada_20240916
https://www.nxtbook.com/nxtbooks/crain/canada_20240819
https://www.nxtbook.com/nxtbooks/crain/canada_20240715
https://www.nxtbook.com/nxtbooks/crain/canada_20240617
https://www.nxtbook.com/nxtbooks/crain/canada_20240520
https://www.nxtbook.com/nxtbooks/crain/canada_202404
https://www.nxtbook.com/nxtbooks/crain/canada_202403
https://www.nxtbook.com/nxtbooks/crain/canada_202402
https://www.nxtbook.com/nxtbooks/crain/canada_202401
https://www.nxtbook.com/nxtbooks/crain/canada_202312_supp
https://www.nxtbook.com/nxtbooks/crain/canada_202312
https://www.nxtbook.com/nxtbooks/crain/canada_202311
https://www.nxtbook.com/nxtbooks/crain/canada_202310
https://www.nxtbook.com/nxtbooks/crain/canada_202309
https://www.nxtbook.com/nxtbooks/crain/canada_202308
https://www.nxtbook.com/nxtbooks/crain/canada_202307
https://www.nxtbook.com/nxtbooks/crain/canada_202306
https://www.nxtbook.com/nxtbooks/crain/canada_202305
https://www.nxtbook.com/nxtbooks/crain/canada_202304
https://www.nxtbook.com/nxtbooks/crain/canada_202303
https://www.nxtbook.com/nxtbooks/crain/canada_202302
https://www.nxtbook.com/nxtbooks/crain/canada_202301
https://www.nxtbook.com/nxtbooks/crain/canada_202212
https://www.nxtbook.com/nxtbooks/crain/canada_202212_supp
https://www.nxtbook.com/nxtbooks/crain/canada_202211
https://www.nxtbook.com/nxtbooks/crain/canada_202210
https://www.nxtbook.com/nxtbooks/crain/canada_202209
https://www.nxtbook.com/nxtbooks/crain/canada_202208
https://www.nxtbook.com/nxtbooks/crain/canada_202207
https://www.nxtbook.com/nxtbooks/crain/canada_202206
https://www.nxtbook.com/nxtbooks/crain/canada_202205
https://www.nxtbook.com/nxtbooks/crain/canada_202204
https://www.nxtbook.com/nxtbooks/crain/canada_202203
https://www.nxtbook.com/nxtbooks/crain/canada_202202
https://www.nxtbook.com/nxtbooks/crain/canada_202201
https://www.nxtbook.com/nxtbooks/crain/canada_202112
https://www.nxtbook.com/nxtbooks/crain/canada_202111_supp
https://www.nxtbook.com/nxtbooks/crain/canada_202111
https://www.nxtbook.com/nxtbooks/crain/canada_202110
https://www.nxtbook.com/nxtbooks/crain/canada_202109
https://www.nxtbook.com/nxtbooks/crain/canada_202108
https://www.nxtbook.com/nxtbooks/crain/canada_202107
https://www.nxtbook.com/nxtbooks/crain/canada_202106
https://www.nxtbook.com/nxtbooks/crain/canada_202105
https://www.nxtbook.com/nxtbooks/crain/canada_202104
https://www.nxtbook.com/nxtbooks/crain/canada_202103
https://www.nxtbook.com/nxtbooks/crain/canada_202102
https://www.nxtbook.com/nxtbooks/crain/canada_202101
https://www.nxtbook.com/nxtbooks/crain/canada_202012
https://www.nxtbook.com/nxtbooks/crain/canada_202011
https://www.nxtbook.com/nxtbooks/crain/canada_202010
https://www.nxtbook.com/nxtbooks/crain/canada_202009
https://www.nxtbook.com/nxtbooks/crain/canada_202008
https://www.nxtbook.com/nxtbooks/crain/canada_202007
https://www.nxtbook.com/nxtbooks/crain/canada_202006
https://www.nxtbook.com/nxtbooks/crain/canada_202005
https://www.nxtbook.com/nxtbooks/crain/canada_202004
https://www.nxtbook.com/nxtbooks/crain/canada_202003
https://www.nxtbook.com/nxtbooks/crain/html_test
https://www.nxtbook.com/nxtbooks/crain/canada_202002_v2
https://www.nxtbook.com/nxtbooks/crain/canada_202002
https://www.nxtbook.com/nxtbooks/crain/canada_202001
https://www.nxtbook.com/nxtbooks/crain/canada_201912
https://www.nxtbook.com/nxtbooks/crain/canada_201911
https://www.nxtbook.com/nxtbooks/crain/canada_201910
https://www.nxtbook.com/nxtbooks/crain/canada_201909
https://www.nxtbook.com/nxtbooks/crain/canada_201908
https://www.nxtbook.com/nxtbooks/crain/canada_201908_v2
https://www.nxtbook.com/nxtbooks/crain/canada_201907
https://www.nxtbook.com/nxtbooks/crain/canada_201906
https://www.nxtbook.com/nxtbooks/crain/canada_201905_v2
https://www.nxtbook.com/nxtbooks/crain/canada_201905
https://www.nxtbook.com/nxtbooks/crain/canada_201904
https://www.nxtbook.com/nxtbooks/crain/canada_201903
https://www.nxtbook.com/nxtbooks/crain/canada_201902_v3
https://www.nxtbook.com/nxtbooks/crain/canada_201902
https://www.nxtbook.com/nxtbooks/crain/canada_201901
https://www.nxtbook.com/nxtbooks/crain/canada_201812
https://www.nxtbook.com/nxtbooks/crain/canada_201811
https://www.nxtbook.com/nxtbooks/crain/canada_201810
https://www.nxtbook.com/nxtbooks/crain/canada_201809
https://www.nxtbook.com/nxtbooks/crain/canada_201808
https://www.nxtbook.com/nxtbooks/crain/canada_201807
https://www.nxtbook.com/nxtbooks/crain/canada_201806
https://www.nxtbook.com/nxtbooks/crain/canada_201805
https://www.nxtbook.com/nxtbooks/crain/canada_201804
https://www.nxtbook.com/nxtbooks/crain/canada_201803
https://www.nxtbook.com/nxtbooks/crain/canada_201802
https://www.nxtbook.com/nxtbooks/crain/canada_201801
https://www.nxtbook.com/nxtbooks/crain/canada_201712
https://www.nxtbook.com/nxtbooks/crain/canada_201711
https://www.nxtbook.com/nxtbooks/crain/canada_201711_v2
https://www.nxtbook.com/nxtbooks/crain/canada_201710
https://www.nxtbook.com/nxtbooks/crain/canada_201709
https://www.nxtbook.com/nxtbooks/crain/canada_201708
https://www.nxtbook.com/nxtbooks/crain/canada_201707
https://www.nxtbook.com/nxtbooks/crain/canada_201706
https://www.nxtbook.com/nxtbooks/crain/canada_201705
https://www.nxtbook.com/nxtbooks/crain/canada_201704
https://www.nxtbook.com/nxtbooks/crain/canada_201703_v2
https://www.nxtbook.com/nxtbooks/crain/canada_201703
https://www.nxtbook.com/nxtbooks/crain/canada_201702
https://www.nxtbook.com/nxtbooks/crain/canada_201702_v2
https://www.nxtbook.com/nxtbooks/crain/canada_201701
https://www.nxtbook.com/nxtbooks/crain/canada_201612
https://www.nxtbook.com/nxtbooks/crain/canada_201611
https://www.nxtbook.com/nxtbooks/crain/canada_201610
https://www.nxtbook.com/nxtbooks/crain/canada_201609
https://www.nxtbook.com/nxtbooks/crain/canada_201608
https://www.nxtbook.com/nxtbooks/crain/canada_201607_test
https://www.nxtbook.com/nxtbooks/crain/canada_201607
https://www.nxtbook.com/nxtbooks/crain/canada_launch2016
https://www.nxtbookmedia.com