Automotive News Canada - August 2020 - F3
FIXED OPS JOURNAL
inside
August 2020
16
features
10 Finding good in bad: Fixed ops
departments use pandemic
slowdown to correct inefficiencies
16 Win-win: Third-party loans help
customers pay repair bills, keep
service departments busy
20
20 Parting words: Retiring GM
VP urges fixed ops directors to put
customers first
CARLTON MELTON, CARTER MYERS AUTOMOTIVE
21 Beyond price: Dealers need to
sell quality of OE parts to
independent repair shops
22 Doing the math: Service
departments use data to become
more efficient and profitable
22
24
24 Phone it in: Customers can skip
the adviser, use mobile phones for
service appointments
departments
4 Editor's Letter
6 Service Counter
14 Richard Truett
17 Feedback
19 Legal Lane
26 Fixed In Time
ON THE COVER: Barbara Sheffer, service adviser
at CMA's Valley Subaru, takes a video while doing a
vehicle inspection, a process the dealership refined
in the pandemic slowdown. Story on PAGE 10.
PHOTO: CARLTON MELTON, CARTER MYERS AUTOMOTIVE
Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGNER: Tim Good l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Eric Freedman, Jim Henry, Alex Kwanten, Ken Wysocky
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
AUGUST 2020
PAGE 3
Automotive News Canada - August 2020
Table of Contents for the Digital Edition of Automotive News Canada - August 2020
Automotive News Canada - August 2020 - Intro
Automotive News Canada - August 2020 - 1
Automotive News Canada - August 2020 - 2
Automotive News Canada - August 2020 - 3
Automotive News Canada - August 2020 - 4
Automotive News Canada - August 2020 - 5
Automotive News Canada - August 2020 - 6
Automotive News Canada - August 2020 - 7
Automotive News Canada - August 2020 - 8
Automotive News Canada - August 2020 - 9
Automotive News Canada - August 2020 - 10
Automotive News Canada - August 2020 - 11
Automotive News Canada - August 2020 - 12
Automotive News Canada - August 2020 - 13
Automotive News Canada - August 2020 - 14
Automotive News Canada - August 2020 - 15
Automotive News Canada - August 2020 - 16
Automotive News Canada - August 2020 - 17
Automotive News Canada - August 2020 - 18
Automotive News Canada - August 2020 - 19
Automotive News Canada - August 2020 - 20
Automotive News Canada - August 2020 - 21
Automotive News Canada - August 2020 - 22
Automotive News Canada - August 2020 - 23
Automotive News Canada - August 2020 - 24
Automotive News Canada - August 2020 - 25
Automotive News Canada - August 2020 - 26
Automotive News Canada - August 2020 - 27
Automotive News Canada - August 2020 - 28
Automotive News Canada - August 2020 - 29
Automotive News Canada - August 2020 - 30
Automotive News Canada - August 2020 - 31
Automotive News Canada - August 2020 - 32
Automotive News Canada - August 2020 - F1
Automotive News Canada - August 2020 - F2
Automotive News Canada - August 2020 - F3
Automotive News Canada - August 2020 - F4
Automotive News Canada - August 2020 - F5
Automotive News Canada - August 2020 - F6
Automotive News Canada - August 2020 - F7
Automotive News Canada - August 2020 - F8
Automotive News Canada - August 2020 - F9
Automotive News Canada - August 2020 - F10
Automotive News Canada - August 2020 - F11
Automotive News Canada - August 2020 - F12
Automotive News Canada - August 2020 - F13
Automotive News Canada - August 2020 - F14
Automotive News Canada - August 2020 - F15
Automotive News Canada - August 2020 - F16
Automotive News Canada - August 2020 - F17
Automotive News Canada - August 2020 - F18
Automotive News Canada - August 2020 - F19
Automotive News Canada - August 2020 - F20
Automotive News Canada - August 2020 - F21
Automotive News Canada - August 2020 - F22
Automotive News Canada - August 2020 - F23
Automotive News Canada - August 2020 - F24
Automotive News Canada - August 2020 - F25
Automotive News Canada - August 2020 - F26
Automotive News Canada - August 2020 - F27
Automotive News Canada - August 2020 - F28
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