Automotive News Canada - August 2021 - F3

FIXED OPS JOURNAL
16
inside
August 2021
features
10 Cover story: Pent-up demand
overwhelms service departments
20
16 Process pursuit: Service drive
appraisal program requires patience
17 No sale: Dealers hang on to loaner
fl eets, despite temptations to sell
18 Help wanted: Getting creative in
endless search for more staff
20 Basic training: Texas Ford dealers,
Army looking for a few good techs
24-29 Knowledge-sharing: FOJ Forum
tackles customer expectations, retention
departments
28
4 Editor's Letter
6 Service Counter
19 Legal Lane
23 Feedback
30 Fixed In Time
30
ON THE COVER: After months of pandemic
lockdown, car owners were ready to hit the
road this summer. But the crush of
customers, combined with parts and tech
shortages, created backlogs in many
service departments. Story on PAGE 10.
FIXED OPS JOURNAL ILLUSTRATION
Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGNER: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cindy Orosco-Wright
CORRESPONDENTS: Eric Freedman, Jim Henry, Alex Kwanten, Ken Wysocky, Jeff Yip

ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
AUGUST 2021 PAGE 3

Automotive News Canada - August 2021

Table of Contents for the Digital Edition of Automotive News Canada - August 2021

Automotive News Canada - August 2021 - Intro
Automotive News Canada - August 2021 - 1
Automotive News Canada - August 2021 - 2
Automotive News Canada - August 2021 - 3
Automotive News Canada - August 2021 - 4
Automotive News Canada - August 2021 - 5
Automotive News Canada - August 2021 - 6
Automotive News Canada - August 2021 - 7
Automotive News Canada - August 2021 - 8
Automotive News Canada - August 2021 - 9
Automotive News Canada - August 2021 - 10
Automotive News Canada - August 2021 - 11
Automotive News Canada - August 2021 - 12
Automotive News Canada - August 2021 - 13
Automotive News Canada - August 2021 - 14
Automotive News Canada - August 2021 - 15
Automotive News Canada - August 2021 - 16
Automotive News Canada - August 2021 - 17
Automotive News Canada - August 2021 - 18
Automotive News Canada - August 2021 - 19
Automotive News Canada - August 2021 - 20
Automotive News Canada - August 2021 - 21
Automotive News Canada - August 2021 - 22
Automotive News Canada - August 2021 - 23
Automotive News Canada - August 2021 - 24
Automotive News Canada - August 2021 - 25
Automotive News Canada - August 2021 - 26
Automotive News Canada - August 2021 - 27
Automotive News Canada - August 2021 - 28
Automotive News Canada - August 2021 - F1
Automotive News Canada - August 2021 - F2
Automotive News Canada - August 2021 - F3
Automotive News Canada - August 2021 - F4
Automotive News Canada - August 2021 - F5
Automotive News Canada - August 2021 - F6
Automotive News Canada - August 2021 - F7
Automotive News Canada - August 2021 - F8
Automotive News Canada - August 2021 - F9
Automotive News Canada - August 2021 - F10
Automotive News Canada - August 2021 - F11
Automotive News Canada - August 2021 - F12
Automotive News Canada - August 2021 - F13
Automotive News Canada - August 2021 - F14
Automotive News Canada - August 2021 - F15
Automotive News Canada - August 2021 - F16
Automotive News Canada - August 2021 - F17
Automotive News Canada - August 2021 - F18
Automotive News Canada - August 2021 - F19
Automotive News Canada - August 2021 - F20
Automotive News Canada - August 2021 - F21
Automotive News Canada - August 2021 - F22
Automotive News Canada - August 2021 - F23
Automotive News Canada - August 2021 - F24
Automotive News Canada - August 2021 - F25
Automotive News Canada - August 2021 - F26
Automotive News Canada - August 2021 - F27
Automotive News Canada - August 2021 - F28
Automotive News Canada - August 2021 - F29
Automotive News Canada - August 2021 - F30
Automotive News Canada - August 2021 - F31
Automotive News Canada - August 2021 - F32
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