Automotive News Canada - July 2024 - 14

14
* JULY 2024
Customer
satisfaction
through
streamlining
GEORGES AZZI
Fixed operations manager,
Quebec Business Centre, Stellantis
CHOSEN BECAUSE:
Georges Azzi's position as fixed operations
manager allows him to constantly
innovate in the pursuit of customer satisfaction.
Azzi,
41, oversees
the aftersales
operations
of the Quebec
Business Centre
in Montreal.
A six-year
veteran with
Stellantis, Azzi
is the liaison between the automaker and
retailers, ensuring the two sides are aligned
in their approach to customer service.
His team monitors dealers' parts and
accessories purchases, loyalty and warranty
expenses. He ensures the entire life cycle
of the vehicle post-sale is as smooth as possible,
adhering to Stellantis' operational
guidelines.
Azzi is working on a special project
aimed at increasing customer and dealer
satisfaction by streamlining processes,
which is already improving customer-service
metrics and has made retailers more
independent in making prompt decisions.
IN HIS OWN WORDS:
We wanted to eliminate the redundancies
between dealers, our customers and our
organization.
The goal is to standardize certain processes
for all involved parties within our
various departments and our retailers so
the customer can benefit from an improved
experience through increased dealer autonomy
for timely decisions.
Going the last mile for last-mile delivery
MATTEO DEL SORBO
Executive vice-president, global lead,
Magna New Mobility, Magna International
CHOSEN BECAUSE:
From his office at Magna
International's headquarters in
Aurora, Ont., Matteo Del Sorbo is
steering North America's biggest auto
supplier outside its comfort zone. As
an executive vice-president and global
lead of Magna New Mobility, Del
Sorbo, 50, and his team are dedicated
to developing innovative and sustainable
products and services, leveraging
Magna's expertise and resources
to create a more efficient and sustainable
transportation ecosystem.
" We believe that safe and cost-effective
mobility is a fundamental necessity
and key driver of social and economic
progress, " said Del Sorbo.
" The mobility landscape is changing
and facing unprecedented challenges
whether it's congestion, pollution,
safety, accessibility or affordability. "
Established
in 2022, New Mobility
operates as a startup within Magna,
scouting opportunities outside the
company's core areas. For example,
Magna New Mobility has ventured
into India, partnering with mobility
players to provide cost-effective and
sustainable solutions.
" We're operating one of the largest
mobility platforms on an electric
two-wheeler product and providing
the infrastructure for battery swapping, "
Del Sorbo said.
For North America, Del Sorbo's
team is piloting electric and autonomous
products and services to
address last-mile delivery, when a
parcel is moved from a transportation
hub to its final destination.
IN HIS OWN WORDS
What excites me most is working
with a lot of young talent and ambitious
entrepreneurs who want to
solve difficult problems.
Congratulations, Meghan (Eansor) Ruffilli.
Recognized as one of Automotive News' Canadians to Watch
On the road to recognition, we're thrilled to celebrate one of our very own. Recently honoured by
Automotive News Canada. Eansor Auto Group's, Meghan (Eansor) Ruffilli has been named a 2024 Canadian
to Watch! Meghan is essential to the Courtesy and St. Thomas Ford dealerships, tirelessly working to ensure
our family business remains a cornerstone of the London and St. Thomas community. Her dedication and
passion are evident with every vehicle that leaves the lot, significantly contributing to the relationships we've
fostered and awards we've received. This individual honour is not only well-deserved but also a testament to
her constant commitment and exceptional service. On behalf of Bill and Sandi Eansor, along with the entire
EAG team, congratulations, Meghan. Keep an eye on this one, Canada!

Automotive News Canada - July 2024

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