FIXED OPS JOURNAL
A customer's Outlander awaits insurance
company approval for a fix. As the vehicle has
no rear window, Mission must store it inside.
ON A MISSION
Weeks after the April 12 hailstorm
hit San Antonio, Mission Mitsubishi
still had an estimated two to three
months of repair work ahead. "We
are so overwhelmed," said General
Manager Islam Hindash. "The simple task of running day-to-day operations and trying to keep people
happy - that's very difficult to carry
out."
Earlier this month, Mission - the
nation's highest volume Mitsubishi
retailer - got some relief through
new hires. They included a body
technician and an administrator to
deal with customers and insurance
companies. Hindash was looking to
hire more, including painters.
"There are hundreds of thousands
of dollars of outstanding work waiting to be completed," he said. "I've
got 60 cars on the ground waiting
for repairs."
Here are scenes from his shop.
PAGE 18
MAY 2016
■ At Mission Mitsubishi, recovery
from a historic hailstorm hinges
on an overtaxed staff, new hires
and plenty of help from outsiders
Above: A Dodge
Charger that belongs
to a customer -
Mission Mitsubishi
services all makes and
all models - bears the
doomed markings of
the body shop
estimator: The car will
have to be totaled.
At left: A Mitsubishi
Lancer awaits
replacement glass.
Body work won't begin
until the glass is
installed.
PHOTOS BY
DIANA M. LOTT
Table of Contents for the Digital Edition of Fixed Ops Journal - May 2016