Fixed Ops Journal - August 2016 - (Page 3)

FIXED OPS JOURNAL inside August 2016 20 features 12 16 24 30 34 40 46 48 52 54 56 58 34 40 Treading confidently: New-car dealers boost sales of replacement tires 'Tis the season: Done right, dealer storage of winter tires builds loyalty Valet service: Lincoln dealers offer free pickup/delivery of service vehicles OEConnection: Online parts market gets jolt of private-equity investment Changing oil: More dealers rely on quick service to keep customers Photo story: A look at Shaheen Chevrolet's new express-service center Trade-off: Data mining for new-car sales can mean less service work Toyota way: Parts returns, same-day deliveries set OEM apart Lone star: Houston dealership is Ford Motor's largest new-parts seller Airbag recall: Mazda launches tech training to ease repair demands Forging links: Smartphone app connects dealers, service customers Top 50: Dealership groups ranked by body shop revenue departments 4 6 8 20 29 Editor's Letter Service Counter Legal Lane Profit Builder Richard Truett 51 59 60 62 Feedback 5 Minutes With Shop Talk Fixed in Time ABOUT THE COVER 52 Mark Mathews, service director of Tansky Sawmill Toyota in Dublin, Ohio, is using cutting-edge service lane technology to sell more replacement tires and alignments. PAGE 12 COVER PHOTO: RICHARD WOOD Fixed Ops Journal Staff ● EDITOR: Dave Versical ● DEPUTY EDITORS: James B. Treece, David Kushma ● DESIGNER: Steve Massie ● REPORTER: Richard Truett ● DATA: Camille Pippen, Mary Raetz ● COPY EDITORS: Tom Fetters, Patricia C. Foley, Omari Gardner, Elizabeth Hardy, Karen Faust O'Rourke ● CORRESPONDENTS: Eric Freedman, Jim Henry, Katie Kerwin, Rick Popely, Jeff Yip >> Webinar on getting the most from service techs Each quarterly issue of Fixed Ops Journal will be accompanied by a free webinar. ● NEXT EVENT: "Sink or Swim: How to Win With Service Technicians" ● PRESENTER: Brett Coker, president, Coker Automotive Consultants ● WHEN: Thursday, Aug. 25, 2 p.m. EDT ● SIGN UP: autonews.com/webinar08252016 ● ADVERTISING: Rick Greer, director of sales, rgreer@crain.com AUGUST 2016 PAGE 3 http://www.autonews.com/webinar08252016

Table of Contents for the Digital Edition of Fixed Ops Journal - August 2016

Fixed Ops Journal - August 2016
Contents
Editor’s Letter
Service Counter
Legal Lane
Treading confidently
'Tis the season
Profit Builder
Valet service
Richard Truett
OEConnection
Changing oil:
Photo story
Trade-off
Toyota way
Feedback
Lone star
Airbag recall
Forging links
Top 50
5 Minutes With
Shop Talk
Fixed in Time

Fixed Ops Journal - August 2016