FIXED OPS JOURNAL THE AMENITIES Top: Half of Kuni Lexus of Portland's service customers wait for repairs, making the customer lounge a busy place. Above: Works of Kuni's artist of the month. The paintings may be sold, but the dealership doesn't take a cut. Left: Surveys repeatedly say customers melt over free chocolate. Far left: The spa water, says Service Director Dave VandeLinde, shows "how far above and beyond we go for our guests." PHOTOS BY FRITZ LIEDTKE PAGE 22 JUNE 2017