FIXED OPS JOURNAL SERVICE COUNTER Our statistical snapshot of the fixed ops world Keeping older cars coming back Lithia Motors has gradually increased the age of the vehicles its dealerships service, largely by taking in more that are 10 years or older. YEAR 2008 2009 2010 2011 2012 2013 2014 2015 AVERAGE AGE OF VEHICLES SERVICED Top accessories Which accessories lead in volume, revenue and profit for the dealership? Here's a ranking based on 2016 data from 150 U.S. dealerships representing 23 brands that use Reynolds and Reynolds' AddOnAuto product. Tops in volume 1. Floor mats 2. Window tint 3. Protection products 4. Factory exterior 5. Alarms, remote starts and recovery % THAT ARE 10+ YEARS OLD 4.0 years 4.4 4.5 4.8 4.9 4.9 4.9 5.0 N/A N/A N/A N/A N/A 14 15 18 Tops in revenue 1. Protection products 2. Alarms, remote starts and recovery 3. Step bars 4. Floor mats 5. Window tint Source: Lithia Motors Inc. Tops in profit 1. Protection products 2. Alarms, remote starts and recovery 3. Window tint 4. Step bars 5. Body side moldings Source: Reynolds and Reynolds' "2017 Auto Accessories Trend Report" Tire tracks New-vehicle dealerships' share of the U.S. retail replacement tire market rose to 8.5% in 2016, up from 8% the previous year and 1% in 2000. Independent tire dealers continued to dominate the market. Pimp which ride? After pickups, the most accessorized vehicles vary by brand and from year to year. Here are 5 brands' top nameplates to get accessory treatment in the past 2 years. BRAND MOST ACCESSORIZED NAMEPLATE 2016 2015 Chrysler Dodge Hyundai Kia Mazda 300 Charger Tucson Soul Mazda3 4-door 200 Challenger Santa Fe Sorento CX-5 Source: Reynolds and Reynolds' "2017 Auto Accessories Trend Report" PAGE 6 JUNE 2017 DISTRIBUTION CHANNEL 2016 MARKET SHARE Independent tire dealers Mass merchandisers Warehouse clubs Franchised auto dealerships Tire company-owned stores Miscellaneous outlets Source: Modern Tire Dealer 61.0% 12.0 9.0 8.5 7.0 2.5