Fixed Ops Journal - June 2018 - F6
FIXED OPS JOURNAL
SERVICE COUNTER
The year in fixed ops
In 2017, franchised new-vehicle dealerships in
the U.S.:
Made 49% of their total gross from service,
parts and body shop operations, up from 45%
in 2015.
Sold more than $114 billion in service, parts
and body shop work - about $7 million per
dealership.
Wrote more than 316 million repair orders -
roughly 18,800 tickets per dealership.
Made $281 in service and parts sales for the
average customer repair order.
Made $332 in service and parts sales for the
average warranty repair order.
Had an average customer service labor rate of
$115 an hour.
Employed more than 317,000 service
technicians, including body shop - 19 per
dealership.
Maintained nearly $6.6 billion in parts
inventory - about $391,000 per dealership.
Assigned 56% of their employees to fixed ops.
Source: National Automobile Dealers Association
What about Conan?
The Car Care Council polled more than 22,000 U.S.
vehicle owners about which late-night TV host they
would trust most to work on their car. Their
rankings:
Jimmy Kimmel
Jimmy Fallon
Stephen Colbert
Trevor Noah
James Corden
27.6%
27.4%
19.6%
14.3%
11.2%
Note: Figures do not total 100% because of rounding.
PAGE 6
JUNE 2018
Parts market
Auto parts stores, both brick-and-mortar and online, remained the leading channels for
consumer purchases of parts in 2017, followed by dealerships. Here are the top 5
destinations.
Auto parts chains, physical locations 25%
Auto parts chains, online
12%
New-vehicle dealerships
10%
Independent specialty stores
9%
Online-only general retailers
8%
Source: Specialty Equipment Market Association,
2017 Market Report
Tire leak
One out of 8 repair orders written by a new-vehicle
dealership in 2017 was for the sale of at least 1 tire,
a new study concludes. That rate dropped slightly
from 2016. Dealerships selling domestic brands fell
a bit more than luxury or import stores.
2017 TIRE SALE RATE
Industry average
12.4%
Luxury dealerships
18.3%
Import dealerships
10.9%
Domestic dealerships 8.1%
CHANGE FROM 2016
-0.5 point
-0.4 point
-0.1 point
-1.2 point
Source: AutoLoop survey of more than 1,000 auto consumers and analysis
of repair orders from more than 300 U.S. dealerships.
Table of Contents for the Digital Edition of Fixed Ops Journal - June 2018
Contents
Fixed Ops Journal - June 2018 - Intro
Fixed Ops Journal - June 2018 - F1
Fixed Ops Journal - June 2018 - F2
Fixed Ops Journal - June 2018 - Contents
Fixed Ops Journal - June 2018 - F4
Fixed Ops Journal - June 2018 - F5
Fixed Ops Journal - June 2018 - F6
Fixed Ops Journal - June 2018 - F7
Fixed Ops Journal - June 2018 - F8
Fixed Ops Journal - June 2018 - F9
Fixed Ops Journal - June 2018 - F10
Fixed Ops Journal - June 2018 - F11
Fixed Ops Journal - June 2018 - F12
Fixed Ops Journal - June 2018 - F13
Fixed Ops Journal - June 2018 - F14
Fixed Ops Journal - June 2018 - F15
Fixed Ops Journal - June 2018 - F16
Fixed Ops Journal - June 2018 - F17
Fixed Ops Journal - June 2018 - F18
Fixed Ops Journal - June 2018 - F19
Fixed Ops Journal - June 2018 - F20
Fixed Ops Journal - June 2018 - F21
Fixed Ops Journal - June 2018 - F22
Fixed Ops Journal - June 2018 - F23
Fixed Ops Journal - June 2018 - F24
Fixed Ops Journal - June 2018 - F25
Fixed Ops Journal - June 2018 - F26
Fixed Ops Journal - June 2018 - F27
Fixed Ops Journal - June 2018 - F28
Fixed Ops Journal - June 2018 - F29
Fixed Ops Journal - June 2018 - F30
Fixed Ops Journal - June 2018 - F31
Fixed Ops Journal - June 2018 - F32
Fixed Ops Journal - June 2018 - F33
Fixed Ops Journal - June 2018 - F34
Fixed Ops Journal - June 2018 - F35
Fixed Ops Journal - June 2018 - F36
Fixed Ops Journal - June 2018 - F37
Fixed Ops Journal - June 2018 - F38
Fixed Ops Journal - June 2018 - F39
Fixed Ops Journal - June 2018 - F40
Fixed Ops Journal - June 2018 - F41
Fixed Ops Journal - June 2018 - F42
Fixed Ops Journal - June 2018 - F43
Fixed Ops Journal - June 2018 - F44
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