Fixed Ops Journal - August 2019 - F22
FIXED OPS JOURNAL
FORUM FACTS
What: Fixed Ops Journal Forum
When: Nov. 12-13
Where: Hyatt Regency Grand Cypress,
Orlando
Cost: $295 through Aug. 31; $395
after
Sign up: autonews.com/fojforum
FOJ Forum II
Our second annual conference will be held Nov. 12-13 in Orlando. We'll
focus on generating ideas that you can implement right away while casting
an eye on issues shaping the service department of tomorrow.
EXCLUSIVE LEAD SPONSOR
THE PROGRAM
EVs as a
Dealership Service
Opportunity
The Future of
Service in the Era
of Shared Mobility
The Benefits
of a Service BDC
Nate Chenenko, director,
Carlisle & Co.
Anthony Rodio, CEO,
yourmechanic.com
Sarah Vantine, service
business development center
director, Scott Clark Auto
Group
A Conversation
With Dick Chitty
Bringing a
Championship
Mentality
to Fixed Ops
Focus on the
Hours, Not the
Dollars
Richard Chitty, retired parts
and service chief, Toyota
Motor Sales U.S.A.
Train Your
Technicians to
Write Service
Estimates
Mark Hargreaves, service
manager, Gator Chrysler-Jeep-Dodge-Ram
The 'Best' Way
to Customer Pay
Tom Kane, fixed operations
director, Universal Nissan-Hyundai-Genesis
On the Front Lines
of Safety
Jason Levine, executive
director, Center for Auto
Safety
PAGE 22
AUGUST 2019
Tully Williams, fixed
operations director, Niello Co.
Cecil Sims, parts and service
director, Mercedes-Benz of Birmingham
What Serving
Disney Customers
Taught Me About
Auto Service
PLUS:
Alan Starling, president,
Starling Automotive Group
Harkins
BONUS
Profit Builders Workshop, featuring
DealerPro's Don Reed. A hands-on,
two-hour session where you'll learn to
identify and review primary causes of
poor performance, discover hidden profit
opportunities, set goals for profit
improvement and strategize new
processes to reach those goals.
Reed
Veig
Coaches, Cornered
Lee Harkins, owner, M5 Management
Services
Don Reed, CEO, DealerPro Training
Almog Veig, director, fixed operations,
David Lewis & Associates
Attendees will have a chance to put three
veteran consultants on the spot with their
most pressing questions.
http://www.autonews.com/fojforum
http://www.yourmechanic.com
Fixed Ops Journal - August 2019
Table of Contents for the Digital Edition of Fixed Ops Journal - August 2019
Contents
Fixed Ops Journal - August 2019 - Intro
Fixed Ops Journal - August 2019 - F1
Fixed Ops Journal - August 2019 - F2
Fixed Ops Journal - August 2019 - Contents
Fixed Ops Journal - August 2019 - F4
Fixed Ops Journal - August 2019 - F5
Fixed Ops Journal - August 2019 - F6
Fixed Ops Journal - August 2019 - F7
Fixed Ops Journal - August 2019 - F8
Fixed Ops Journal - August 2019 - F9
Fixed Ops Journal - August 2019 - F10
Fixed Ops Journal - August 2019 - F11
Fixed Ops Journal - August 2019 - F12
Fixed Ops Journal - August 2019 - F13
Fixed Ops Journal - August 2019 - F14
Fixed Ops Journal - August 2019 - F15
Fixed Ops Journal - August 2019 - F16
Fixed Ops Journal - August 2019 - F17
Fixed Ops Journal - August 2019 - F18
Fixed Ops Journal - August 2019 - F19
Fixed Ops Journal - August 2019 - F20
Fixed Ops Journal - August 2019 - F21
Fixed Ops Journal - August 2019 - F22
Fixed Ops Journal - August 2019 - F23
Fixed Ops Journal - August 2019 - F24
Fixed Ops Journal - August 2019 - F25
Fixed Ops Journal - August 2019 - F26
Fixed Ops Journal - August 2019 - F27
Fixed Ops Journal - August 2019 - F28
Fixed Ops Journal - August 2019 - F29
Fixed Ops Journal - August 2019 - F30
Fixed Ops Journal - August 2019 - F31
Fixed Ops Journal - August 2019 - F32
Fixed Ops Journal - August 2019 - F33
Fixed Ops Journal - August 2019 - F34
Fixed Ops Journal - August 2019 - F35
Fixed Ops Journal - August 2019 - F36
Fixed Ops Journal - August 2019 - F37
Fixed Ops Journal - August 2019 - F38
Fixed Ops Journal - August 2019 - F39
Fixed Ops Journal - August 2019 - F40
Fixed Ops Journal - August 2019 - F41
Fixed Ops Journal - August 2019 - F42
Fixed Ops Journal - August 2019 - F43
Fixed Ops Journal - August 2019 - F44
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