Fixed Ops Journal - April 2021 - F21

ADVERTORIAL

3 EASY WAYS TO DRIVE
FIXED OPS REVENUE & LOYALTY
Reputation, efficiency, profitability. That's what makes a
service department successful.
Today's most profitable fixed ops departments drive a
higher level of service by making customers a priority
and maximizing service lane efficiency. At TEXT2DRIVE,
the industry's leading communications platform, our
customers successfully build loyal customer bases, create
more efficient service lanes, and generate additional service
revenue by differentiating their dealerships in three ways:

FOCUS ON CUSTOMER CONVENIENCE
You want to drive automotive service revenue. Your
customers want a service experience that fits into their busy
lifestyles. Achieve both by focusing on simple ways to drive
customer convenience and fixed operational efficiency.
TEXT2DRIVE customers value the integrated text, chat,
video, invoicing, mobile checkout with advanced fraud
protection, and vehicle pickup scheduling that our platform
offers. If your customer communications platform doesn't
have these built-in features, then you're missing out on easy
money. Dealerships using our platform typically experience
a 90-second response time with 92% of customers choosing
mobile checkout. As a result, they're able to drive up to
$100,000 in increased monthly revenue and a 35% boost in
CSI scores.
" TEXT2DRIVE has been a key platform for our automotive
group to expand and drive demand generation. Any auto
dealer group or dealership can install with confidence
knowing it will drive profit to the bottom line. " - Brian
Milleman, New Country Auto Group

SPECIAL OFFER

FREE SETUP
& Lifetime U.S.-Based Support
(VALUED AT $2,499)

LEARN MORE

$47,908,035
TOTAL Q1 2021 REVENUE
GENERATED FOR TEXT2DRIVE CUSTOMERS

BUILD TRUST & TRANSPARENCY
It's no secret that people think they're getting ripped off at
a dealership's service center. You have the power to change
that customer mindset by increasing transparency so your
customers feel confident in your staff's recommendations
and which services to approve.
Getting customer approvals for repairs is easy with
TEXT2DRIVE Video WalkAround, which empowers your
service techs to share photos and video of vehicle issues along
with audio and text commentary. Our customers who used
this solution experienced a 47% increase in RO approvals
and 25% improvement in service department loyalty.
" I can send a picture of bad brakes or a video showing a
bad wheel bearing, and that makes selling the job easy
when the customer is not available to show them in person.
[TEXT2DRIVE] has streamlined how I talk with customers
and is now a must-have tool in any service lane. " - Matt
McDonald, Customer Experience Manager, Auto Dealership

STAY TOP-OF-MIND
Staying connected with your customers is critical to
generating more revenue and providing a higher level of
service that your competitors can't match.
It's never been easier to maintain your customer
relationships and keep your dealership top-of-mind. In
2020, TEXT2DRIVE's customers sent 25 million texts (85.6%
automated) for recalls, service reminders, and more, which
generated $68 million, reduced parts obsolescence by 54%,
and increased appointment show rates by 10%.
" The ability to send out recall notifications has netted us
about an additional $48,000 a month in warranty revenue. "
- Rick Stubbs, Service Director, Auto Dealership
By Gregg C Owen
COO, TEXT2DRIVE

go.text2drive.com/foj-offer

FIXED OPERATIONS
2021 AWARD WINNER

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4/2/21 5:14 PM
http://go.text2drive.com/foj-offer
Fixed Ops Journal - April 2021

Table of Contents for the Digital Edition of Fixed Ops Journal - April 2021
