Fixed Ops Journal - June 2021 - F10

FIXED OPS JOURNAL
Faulkner Automotive Group is an investor in a n automotive
technician training facility, shown in a rendering, at Father
Judge High School in Philadelphia. Below, Harry Faulkner,
left, group president, and Brian Patrick King,
president of the Catholic school
CROSS TRAINING
Pa. dealer pledges $1 million to bolster ranks of technicians
RICHARD TRUETT
rtruett@crain.com
T
REVOSE, Pa. - Faulkner Toyota's
service department is spotless,
brightly lit, wide, airy and about
as big as a football fi eld. It's a busy
place these days. Counting internal
work, the department is processing
as many as 120 repair tickets a day.
Harry Faulkner, the fourth-generation
president of family-owned
Faulkner Automotive Group, with 28
rooftops in the Philadelphia area,
watches the proceedings one recent
weekday morning with a mixture of
pride and concern.
He's proud because the Toyota store boasts
an 80 percent retention rate and has the highest
revenue in the company, his customers are
happy and sales are booming. But he's also
concerned because the aging technician work
force at this store is a companywide issue.
Of the store's 14 technicians, two of the best
each have 40 years on the job and are nearing
PAGE 10 JUNE 2021
retirement. Faulkner knows fi nding replacement
technicians who are hardworking, polite
and punctual team players who communicate
clearly and consistently perform high-quality
work under pressure will not be easy.
Multiply the tech situation at the Toyota
store by 28, and Faulkner's concern is understandable.
Tom
Joyce, Faulkner Automotive Group
COO, says the company employs roughly 280
techs.
" We are heavy on techs 50-plus years old, "
he says. " Th e pending retirement of some of
our senior techs is our biggest issue. "
Th e persistent shortage of technicians affects
nearly every dealership across the country.
Fixed op directors have tried almost every
strategy under the sun to solve it, from partnering
with community colleges and vocational
schools to hiring military vets to plucking
young techno-geeks out of electronics
stores. Nothing has closed the gap.
Although Harry Faulkner is not quite looking
for divine intervention to solve this vexing
DAAIMAH POOLE

Fixed Ops Journal - June 2021

Table of Contents for the Digital Edition of Fixed Ops Journal - June 2021

Contents
Fixed Ops Journal - June 2021 - Intro
Fixed Ops Journal - June 2021 - F1
Fixed Ops Journal - June 2021 - F2
Fixed Ops Journal - June 2021 - Contents
Fixed Ops Journal - June 2021 - F4
Fixed Ops Journal - June 2021 - F5
Fixed Ops Journal - June 2021 - F6
Fixed Ops Journal - June 2021 - F7
Fixed Ops Journal - June 2021 - F8
Fixed Ops Journal - June 2021 - F9
Fixed Ops Journal - June 2021 - F10
Fixed Ops Journal - June 2021 - F11
Fixed Ops Journal - June 2021 - F12
Fixed Ops Journal - June 2021 - F13
Fixed Ops Journal - June 2021 - F14
Fixed Ops Journal - June 2021 - F15
Fixed Ops Journal - June 2021 - F16
Fixed Ops Journal - June 2021 - F17
Fixed Ops Journal - June 2021 - F18
Fixed Ops Journal - June 2021 - F19
Fixed Ops Journal - June 2021 - F20
Fixed Ops Journal - June 2021 - F21
Fixed Ops Journal - June 2021 - F22
Fixed Ops Journal - June 2021 - F23
Fixed Ops Journal - June 2021 - F24
Fixed Ops Journal - June 2021 - F25
Fixed Ops Journal - June 2021 - F26
Fixed Ops Journal - June 2021 - F27
Fixed Ops Journal - June 2021 - F28
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