Fixed Ops Journal - June 2021 - F3

FIXED OPS JOURNAL
18
inside
June 2021
features
10 Cover story: A dealer vows to
create a technician-rich future
18 Clean expectations: Service
departments still sanitize even as
COVID-19 fears ease
19
19 Movement afoot? Climate
might be right for right-to-repair law
22 Volume king: Convenience
and pricing spur group's online
parts sales
25 Uneasy visit: Automakers
ramp up in-person warranty audits
departments
22
4 Editor's Letter
6 Service Counter
15 Feedback
17 Legal Lane
26 Fixed In Time
ON THE COVER: Harry Faulkner, president
of Faulkner Automotive Group, has made a
$1 million donation to help establish a
technician training program at Father Judge
High School in Philadelphia.
Story on PAGE 10.
26
FIXED OPS JOURNAL ILLUSTRATION
PHOTOS BY DAAIMAH POOLE AND RICHARD TRUETT
Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGNER: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cindy Orosco-Wright
CORRESPONDENTS: Eric Freedman, Jim Henry, Alex Kwanten, Rick Popely, Ken Wysocky

ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
JUNE 2021 PAGE 3

Fixed Ops Journal - June 2021

Table of Contents for the Digital Edition of Fixed Ops Journal - June 2021

Contents
Fixed Ops Journal - June 2021 - Intro
Fixed Ops Journal - June 2021 - F1
Fixed Ops Journal - June 2021 - F2
Fixed Ops Journal - June 2021 - Contents
Fixed Ops Journal - June 2021 - F4
Fixed Ops Journal - June 2021 - F5
Fixed Ops Journal - June 2021 - F6
Fixed Ops Journal - June 2021 - F7
Fixed Ops Journal - June 2021 - F8
Fixed Ops Journal - June 2021 - F9
Fixed Ops Journal - June 2021 - F10
Fixed Ops Journal - June 2021 - F11
Fixed Ops Journal - June 2021 - F12
Fixed Ops Journal - June 2021 - F13
Fixed Ops Journal - June 2021 - F14
Fixed Ops Journal - June 2021 - F15
Fixed Ops Journal - June 2021 - F16
Fixed Ops Journal - June 2021 - F17
Fixed Ops Journal - June 2021 - F18
Fixed Ops Journal - June 2021 - F19
Fixed Ops Journal - June 2021 - F20
Fixed Ops Journal - June 2021 - F21
Fixed Ops Journal - June 2021 - F22
Fixed Ops Journal - June 2021 - F23
Fixed Ops Journal - June 2021 - F24
Fixed Ops Journal - June 2021 - F25
Fixed Ops Journal - June 2021 - F26
Fixed Ops Journal - June 2021 - F27
Fixed Ops Journal - June 2021 - F28
https://www.nxtbook.com/nxtbooks/crain/fixedops_202212
https://www.nxtbook.com/nxtbooks/crain/fixedops_202210
https://www.nxtbook.com/nxtbooks/crain/fixedops_202208
https://www.nxtbook.com/nxtbooks/crain/fixedops_202206
https://www.nxtbook.com/nxtbooks/crain/fixedops_202204
https://www.nxtbook.com/nxtbooks/crain/fixedops_202202
https://www.nxtbook.com/nxtbooks/crain/fixedops_202112
https://www.nxtbook.com/nxtbooks/crain/fixedops_202110
https://www.nxtbook.com/nxtbooks/crain/fixedops_202108
https://www.nxtbook.com/nxtbooks/crain/fixedops_202106
https://www.nxtbook.com/nxtbooks/crain/fixedops_202104
https://www.nxtbook.com/nxtbooks/crain/fixedops_202102
https://www.nxtbook.com/nxtbooks/crain/fixedops_202012
https://www.nxtbook.com/nxtbooks/crain/fixedops_202010
https://www.nxtbook.com/nxtbooks/crain/fixedops_202008
https://www.nxtbook.com/nxtbooks/crain/fixedops_202006
https://www.nxtbook.com/nxtbooks/crain/fixedops_202004
https://www.nxtbook.com/nxtbooks/crain/fixedops_202002
https://www.nxtbook.com/nxtbooks/crain/fixedops_201912
https://www.nxtbook.com/nxtbooks/crain/fixedops_201910
https://www.nxtbook.com/nxtbooks/crain/fixedops_201908
https://www.nxtbook.com/nxtbooks/crain/fixedops_201906
https://www.nxtbook.com/nxtbooks/crain/fixedops_201904
https://www.nxtbook.com/nxtbooks/crain/fixedops_201902
https://www.nxtbook.com/nxtbooks/crain/fixedops_201812
https://www.nxtbook.com/nxtbooks/crain/fixedops_201810
https://www.nxtbook.com/nxtbooks/crain/fixedops_201808
https://www.nxtbook.com/nxtbooks/crain/fixedops_201806
https://www.nxtbook.com/nxtbooks/crain/fixedops_201804
https://www.nxtbook.com/nxtbooks/crain/fixedops_201802
https://www.nxtbook.com/nxtbooks/crain/fixedops_201712
https://www.nxtbook.com/nxtbooks/crain/fixedops_201709
https://www.nxtbook.com/nxtbooks/crain/fixedops_201706
https://www.nxtbook.com/nxtbooks/crain/fixedops_201704
https://www.nxtbook.com/nxtbooks/crain/fixedops_201702
https://www.nxtbook.com/nxtbooks/crain/fixedops_201611
https://www.nxtbook.com/nxtbooks/crain/fixedops_201608
https://www.nxtbook.com/nxtbooks/crain/fixedops_201605
https://www.nxtbook.com/nxtbooks/crain/fixedops_201602
https://www.nxtbook.com/nxtbooks/crain/fixedops_201708
https://www.nxtbookmedia.com