FIXED OPS JOURNAL 18 inside October 2021 features 20 10 Cover story: Process powers profi ts in the body shop 18 On call: Training, comfortable offi ces, career paths propel BDC boom 20 Rush job: Time is money in race to recondition used vehicles 26 Time trials: National competition searching for the fastest fi xers 28 Opting out: Techs leaving dealership grind for mobile service fl exibility departments 26 28 Fixed Ops Journal Staff EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical DESIGNER: Tim Good l REPORTER: Richard Truett COPY EDITORS: Amy Butters, Elizabeth Hardy, Cindy Orosco-Wright CORRESPONDENTS: Eric Freedman, Jim Henry, Ken Wysocky, Jeff Yip ADVERTISING: Sara Hartman, Business Development Manager, shartman@autonews.com OCTOBER 2021 PAGE 3 4 Editor's Letter 6 Service Counter 8 Feedback 16 Richard Truett 23 Legal Lane 30 Fixed in Time ON THE COVER: Tyler Humphries of Lexus of Pembroke Pines in Florida uses a grinder on a vehicle in the body shop. Story on PAGE 10.