Fixed Ops Journal - December 2021 - F18

FIXED OPS JOURNAL
Porsche St. Louis has low
technician turnover, but its service
manager says the program is a
valuable way for the dealership
to take a hard look at itself.
A
TACKLING
foj@autonews.com
bout 150 dealerships nationwide are
participating in a pilot program to
mitigate a critical issue confronting
the auto industry: how to stem
technician turnover as well as entice newbies
to embrace careers as mechanics.
Th e Automotive Technician Collaboration ,
a group of 10 car manufacturers that joined
forces in 2018 in response to the technician
crisis, is funding the program. Carlisle & Co.,
an automotive consulting fi rm, collaborated
on its development.
Th e program consists of two components.
Th e fi rst is confi dential online surveys, designed
to suss out how technicians feel about
their employers, jobs and careers. Th e second
is an online tool that off ers dealerships solutions
to pain points the surveys reveal, says
Meredith Collins, a director at Carlisle.
" Th e tool will help dealers prioritize the things
they need to tackle in order to improve technician
satisfaction and reduce turnover, " she told
PAGE 18 DECEMBER 2021
TECH TURNOVER
Pilot program aims to fi nd out what employees really think and fi x problems
KEN WYSOCKY
"
" With the current
technician shortage, any
way we can focus on them
and determine their needs
and desires is good. It gives
us opportunities to see
where we can improve.
And it also can affi rm what
we're doing right. "
CHAD FORCE,
service manager, Porsche St. Louis
Fixed Ops Journal. " Based on what we hear
from OEMs and dealers, I'm not aware that anything
like this has ever been done before. "
Th e 10 participating automakers are Audi,
Ford, General Motors, Hyundai, Mercedes-Benz,
Nissan, Porsche, Subaru, Volkswagen and Volvo,
Collins says.
Th e 2020 results of a technician survey that
Carlisle conducts every other year underscored
the severity of the problem and
spurred the pilot program. Out of roughly
18,000 technicians surveyed, only 28 percent
were satisfi ed with their job , and only 16 percent
would recommend their
job to a friend or family
member, Collins says.
Automotive Technician
Collaboration researchers
then drilled deeper into
that survey's results to better
pinpoint what drives
technician dissatisfaction.
Th e result was a 120-page
" playbook " that
helps
Collins: Tool will " help
dealers prioritize the
things they need
to tackle. "
"

Fixed Ops Journal - December 2021

Table of Contents for the Digital Edition of Fixed Ops Journal - December 2021

Fixed Ops Journal - December 2021 - Intro
Fixed Ops Journal - December 2021 - F1
Fixed Ops Journal - December 2021 - F2
Fixed Ops Journal - December 2021 - F3
Fixed Ops Journal - December 2021 - F4
Fixed Ops Journal - December 2021 - F5
Fixed Ops Journal - December 2021 - F6
Fixed Ops Journal - December 2021 - F7
Fixed Ops Journal - December 2021 - F8
Fixed Ops Journal - December 2021 - RYTEC1
Fixed Ops Journal - December 2021 - RYTEC2
Fixed Ops Journal - December 2021 - F9
Fixed Ops Journal - December 2021 - F10
Fixed Ops Journal - December 2021 - F11
Fixed Ops Journal - December 2021 - F12
Fixed Ops Journal - December 2021 - F13
Fixed Ops Journal - December 2021 - F14
Fixed Ops Journal - December 2021 - F15
Fixed Ops Journal - December 2021 - F16
Fixed Ops Journal - December 2021 - F17
Fixed Ops Journal - December 2021 - F18
Fixed Ops Journal - December 2021 - F19
Fixed Ops Journal - December 2021 - F20
Fixed Ops Journal - December 2021 - F21
Fixed Ops Journal - December 2021 - F22
Fixed Ops Journal - December 2021 - F23
Fixed Ops Journal - December 2021 - F24
Fixed Ops Journal - December 2021 - F25
Fixed Ops Journal - December 2021 - F26
Fixed Ops Journal - December 2021 - F27
Fixed Ops Journal - December 2021 - F28
Fixed Ops Journal - December 2021 - F29
Fixed Ops Journal - December 2021 - F30
Fixed Ops Journal - December 2021 - F31
Fixed Ops Journal - December 2021 - F32
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