Fixed Ops Journal - February 2022 - F16

FIXED OPS JOURNAL
TOOLB X
The
A collection of news and notes from around the fi xed ops world
SPO T LIGHT IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
Vantine taking her BDC
know-how on the road
T
he service business development
center Sarah Vantine built from
scratch at Scott Clark Auto Group became
quite a draw for fi xed ops directors
and other dealership personnel from
around the country - and even from Canada
and Australia.
Th ey were curious to learn from Vantine's
successful BDC at the three-rooftop group in
the Charlotte, N.C., area that handled thousands
of customer calls, made service appointments
and solicited maintenance and
repair business.
After a while, Vantine realized dealership
service departments were desperate for her
expertise and experience. She also was becoming
more interested in life " outside my
fi shbowl. "
" Th ere just wasn't that much information
out there in this space, " Vantine says. " So I
thought I could impact, instead of three
stores, hundreds of stores. "
Last June, she joined Quantum5, an emerging
dealership training company in Scottsdale,
Ariz., as its vice president of business development
strategy. Two months ago, she
took the wraps off her People-First BDC program
that she will take on the road to dealerships
this year.
Th e program is divided into three stages. A
design phase will assess skills and note problem
areas. Next, three days of hands-on learning
about inbound and outbound calls with
active coaching will take place. And fi nally,
participants will receive sustained teaching
through the Quantum5 app and frequent
check-ins from a company manager assigned
to the dealership.
PAGE 16 FEBRUARY 2022
Vantine piloted the BDC program at her previous
employer, Scott Clark, in 2021 and was
pleased with the results. She says the goal of
the BDC program is to get customers excited
about visiting the dealership.
" I put in the program what I felt were the
best practices to succeed, " she says. " To turn
my experience into this has been so enjoyable.
It's so fulfi lling.
" I'm getting to stretch my wings. "
- Dan Shine
FOJ FAST 15
First car: 1991 Volvo 240 wagon. Went from
0 to 60 mph in about 22 seconds downhill
and couldn't merge onto an Atlanta freeway
without almost causing a collision. (Ask me
how I know.)
First concert you attended: My parents
took me to see the Righteous Brothers when
I was in elementary school.
Most thrilling/adventurous thing you've
done: Being an equestrian. It is especially
thrilling to do a hunter jumper course or
gallop in the open.
First job: I worked at Men's Wearhouse as a
part-time sales consultant.
Something on your bucket list: I've always
wanted to go to Italy.
One thing you learned on the job that you
never forgot: Grit. Sometimes it isn't about
the skills you have, it's how bad you want to
succeed.
If you could pick up a new skill, what would
it be? To sing opera
3 people you'd invite to dinner, living or
Sarah Vantine, Quantum5 vice president, is
also an equestrian.
dead: Mark Hamill, Eleanor Roosevelt,
American equestrian Beezie Madden
What did you want to be when you were a
kid? A pilot. I thought it would be an
opportunity to eventually be an astronaut.
What's your Netfl ix binge show? " Dead to
Me "
You're queen for a day. What's your fi rst
order? Pack your bags, let's all go on a long
beach vacation!
First CD you bought: NSYNC. It was the fi rst
time I used my own money to buy something
I wanted.
Favorite comfort food: Shrimp and grits
Favorite line from a movie: " I don't believe
in the no-win scenario. " - Adm. James T.
Kirk, Star Trek II: The Wrath of Khan
Who's on your Spotify playlist? Lady Gaga,
Metallica, Skrillex, Celtic Woman, Linkin
Park, Dolly Parton, Counting Crows
Fixed Ops Journal - February 2022

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